Viewing comments for Orange

19 Aug 2010 91.108.234.**	im on Orange LLU, been with them around 6mths, was very hesitant at first due to bad reviews, once the line had settled i tweaked with DGTeam firmware and get around 19mb down and 1.3mb up.Support was a bit crap when i first started with them but not needed them since. Not noticed any peak slowdowns, a lot better than my old Enta connection.
27 Jan 2010 91.111.174.***	Download speed was very consistent at approx 2.5Mbs up to about 1 week ago - I now get at best 0.5Mbs with NO changes in-house to either computer, settings or position - and in spite of queries made to Orange I get NO help or sign of any improvement whatever. For the cost , this service is outrageous.
06 Dec 2009 91.105.100.***	Been with them since Freeserve and still happy to continue.
27 Nov 2009 91.111.51.**	terrible
26 Nov 2009 91.105.165.***	SO slow I can't even play youtube videos. Websites with more than 2 images take 5 mins to load. Customer services lie through their teeth then laugh at you when you tell them you want to cancel your account. Only plus side is you get a free phone line, but predictably that doesn't work either. AVOID AT ALL COSTS
25 Nov 2009 90.241.178.***	Customer Services do not reply to formal complaints (4 weeks now). Customer Services do not acknowledge receipt of reports of problems/complaints/outages (3/2/1 weeks now). Customer Support lines always on hold permanently, 30+ or they disconnect you after then. Been with them 3 years --- they are now terrible. DO NOT USE.
17 Nov 2009 84.65.148.*	17 quid a month for 2meg is a joke, so i emailed the CEO asking y was still on upto 2 when they claim upto 8 is minimum. reply bk just went on about distance from exchange , so again i asked y we still on upto 2 and not upto 8, and he acknowledged exchange supports upto 8 but said same as b4, so living 930 metres on same rd reduces speed to just a quarter on orange, if u live in exchange u may get half - these ppl make my blood crawl!
09 Nov 2009 84.68.231.**	They are C£$P dont do it
06 Nov 2009 84.69.158.*	Prices have gone up, service hasn't - and it really needs to! Paying way to much for an upto 8 meg (sorry meant 2meg) service
30 Oct 2009 84.68.39.**	Never had a problem with internet connection. £5 a month and unlimited use. Can play PS3 online with other european contries with no issues. If USA is hosting a room, connection can be laggy, depending on how good the USA hosts connection is. I can host room with other EU countries having great connection, again USA is dodgy using my server. Internet connection on PC is very good and I live in the middle of nowhere in scotland.
26 Oct 2009 91.104.58.***	getting better slowly
26 Oct 2009 84.68.118.**	We're still waiting for upgrade to 8meg despite it saying we're on fastest speed line can support which funnily enough is 8meg, but recently the 2meg service we're on is barely one meg, playstation home is awful to play on orange n few ppl i've spoke to on there agree with me, can't wait to get rid of this cr@p
26 Oct 2009 91.104.221.**	Been using orange since the freeserve days, they upgraded me without even telling me, from 2Mb to 8Mb downloaded 100GB of Data in 1 week and they never kicked up any fuss. I guess im the lucky one here, everyone else must be living in the sticks :D (never needed support so I cant rate that personally)
15 Oct 2009 84.64.195.***	A shady company that conseals it's "Unlimited" broadband fair use policy. Which is only 40Gb! Forced me to use their broadband speed test which showed my broadband to be crazily fast, when in practice it hardly worked! Keep well clear!
05 Oct 2009 90.240.62.***	Suddenly increased price of Home Max package by £8 a month, no longer competitive.
04 Oct 2009 81.77.26.***	They have just increased my monthly fee by 17% and my download rate has dropped from 1.7 mbs to 0.3 mbs. It looks as if I have a stuck ip profile, but getting Orange to investigate it is hard work.
02 Oct 2009 91.109.8.**	slow unreliable
24 Sep 2009 91.107.2.***	Switched from SKY in mi-july, after a patchy start, things appear to be improving.
15 Sep 2009 81.79.234.**	When does this minimum 2mbps for everyone come into affect? Cos orange will be ***ked, not once have i had over 2 meg, at moment i'm barely getting 1 - If you are reading this thinking of joining orange - don't! Gotta wait god knows how long to get out now :-(
15 Sep 2009 84.67.73.***	Orange are a complete pile of crap, get loss all the time when playing css online, wot a waste of a good name. GO die orange.
14 Sep 2009 84.68.110.*	slow speeds when i use my internet when i need to.
11 Sep 2009 81.77.113.***	Have had flawless service
11 Sep 2009 84.69.128.***	c**p
11 Sep 2009 81.79.168.***	Slow as sh1t, not worth the money!
09 Sep 2009 91.106.150.***	Abysmal.
06 Sep 2009 91.109.241.***	'Pants' sums up this ISP in most respects. It's working OKish at the moment but I dread having to call their support. On last occasion only a conversation with someone (actually a rather competent person) in the UK fixed the problem. AVOID this ISP at all cost...
26 Aug 2009 81.77.56.***	Its not the cheapest or the best but it works for me.
16 Aug 2009 84.70.16.**	Since my initial sign up to Orange Broadband Max (£27.99) my line connection has gradually dropped from 4736kbps (4.74Mbps) (tested at 16:26PM, 2008-05-30) to 1112Kbps (1.11Mbps) (tested at 02:27AM, 2009-08-16) which is approximately 217% slower than what my line is actually capable of reciveing, which means orange are charging me £27.99 a month for a so called 8MB package but only providing me with just over 1MB which is the equavalent of their Broadband Starter at £14.99 a month. I have now completly given up atempting to speak to their customer service operatives, who are unhelpful, unknowledgeable and continually talk over the top of you and if you ask to speak to supervisor, they hang up.
13 Aug 2009 91.107.209.**	erattic speeds, useless support
31 Jul 2009 91.107.34.***	Had to call to set up Outlook Express. But other than that, a free Broadband service (no installation cost either), with an Orange mobile phone contract, has reduced our monthly cost of communication/mediocre entertainment - by cancelling our basic Sky Sat tv, phone & B/band package.
28 Jul 2009 84.68.59.*	maybe cheap but utterly poor in all other areas! you do definately get whet you pay for!
28 Jul 2009 91.108.116.***	Terrible pings, watching iplayer is a nightmare as Orange throttle you. Throughput at peak hours is dire too. Would not recommend
26 Jul 2009 91.106.120.***	crap crap crap
22 Jul 2009 91.108.222.**	A very outdated package... I think it's a 10gb usage allowance and 2m/bit download speed for £14.99 a month! Customer service wasn't very good. The only good thing is that they don't seem to charge you for exceeding your download limit.
21 Jul 2009 84.69.2.***	Unfortunately the package I am currently on is now becoming unavailable so I have now been forced to either pay more or switch ISP.
18 Jul 2009 81.77.27.**	Rubbish for online gaming , not much better for browsing on the internet
16 Jul 2009 91.110.164.***	Constant disconnections. Most of the time my upload speed is faster than my download. Customer service wise ... Might aswell talk to a brick wall! Dont like to give out new equipment, i had to BUY a new Livebox off ebay for £40 as they wouldnt send out a new one after the internet cut out during a firmware update. On a positive note, the upload speeds are quite good compared to what i got with other ISP's. And when it works, i get free calls to my partners Orange mobile phone Looking forward to going back to Virgin Media. I actually got what i paid for with them!
14 Jul 2009 81.76.22.***	keeps crashing,not very much help by tech support team plus it is expensive to phone them
09 Jul 2009 91.105.189.***	Regraded my line from 8mbps to 1mbps without even telling me. I found it worked quite nicely at 8mbps but orange said otherwise!
05 Jul 2009 90.241.197.***	speed very erratic occasionally 1.8 megs usually 15k
02 Jul 2009 91.111.61.***	Disgusting service and would absolutely not recommend to anyone
02 Jul 2009 91.111.18.***	complete crap strangled to hell wouldnt recommend to a dead dog!
27 Jun 2009 90.240.252.***	We're on the 'up to 8MB' service and usually get about 6MB. Not bad. Except for it struggling at peak hours. At one point it's gone down to less than 1MB! No apologies or explanations given. Now they're phasing out our package and hiked the price up to over £30! Even with the line rental included, it's rip off for the service we've received. Steer clear.
24 Jun 2009 84.68.140.***	I really hope one day the managers take their heads out their asses and turn this shambles into a good company
29 May 2009 84.68.94.***	absolute rubbish, cuts you off at crucial times.
25 May 2009 91.109.89.**	Contract ends this month with Orange & I am moving to Sky Max package which is £7 cheaper p/month. Orange offered me 6 months free if I stayed with them, but it meant i was tied to them for another 18 months... (tough decision, but the extra mb i'll be getting should be worth it.
23 May 2009 84.69.207.***	Paying £25 for something that was £12.99 Support didn't care Goes out about once every 2 months So super slow Always disconnecting. Good p2p speeds though!
23 May 2009 84.65.210.***	It's Sort of ok speeds arnt what they could be and support aint that good but yeah im moving to sky (Up and running on 27/05/09)
19 May 2009 84.69.93.***	very disappointed
17 May 2009 90.240.87.***	bast***s downgraded us from 2mbps to 512kbps
16 May 2009 91.107.125.***	when it works its ok. be carefull 18 month binding contract
12 May 2009 91.108.230.***	appears expensive
11 Apr 2009 91.108.82.***	Slow download speeds, poor pings whilst gaming and terrible customer service.
05 Apr 2009 84.71.13.**	Just utter tat. Pings in games vary widely causing them to be unplayable. Downloads are slow, customer service is rubbish. Fast here I come!
23 Mar 2009 91.107.123.***	Continual dropouts, slow average speed
15 Mar 2009 81.76.88.***	Overall, its value for money.
07 Mar 2009 91.105.111.**	Been with them since Freeserve and found them very reliable. Pay for 8Mb and average 7Mb speed on ADSL2+.
06 Mar 2009 91.111.129.***	its ok when working
21 Feb 2009 91.107.103.***	slow connection speeds
20 Feb 2009 91.107.4.***	Service was really bad last year. Frequent outages lasting 24 hours or more and frequent go slows. outages have stopped but broadband is very slow at peak times
20 Feb 2009 84.64.208.**	We're paying for up to 8MB, and get about 6MB which is the most our line can handle. However, it's frequently dropping below that with no explanation, having a very bad effect on online gaming. The past 2 days it's been less than 1MB! Didn't get a response to our complaint emails until we asked about getting a MAC key.
20 Feb 2009 81.76.3.***	Reliable, but slow.
16 Feb 2009 84.64.196.**	Its cheap with my phone, but just started having more problems then i can justify, The modem used to cut off all the time, and now its just really slow.
28 Jan 2009 81.79.65.***	Speed poor Customer service worse
17 Jan 2009 91.106.198.**	Can it get any worse?
16 Jan 2009 91.111.190.***	Line speed OK now and as good as my line allows - although this has taken some time to uprate from earlier days. Cost of the service is still a bit high compared to some - even with phone line calls included
05 Jan 2009 81.77.75.***	Do not clearly define download limits in their Fair Use Policy, and change said policy without consultation. Connection drops quite frequently. All in all, avoid Orange.
30 Dec 2008 91.106.155.**	PoS!
23 Dec 2008 91.106.156.***	Just awful.
16 Dec 2008 84.69.144.***	sh**e
13 Dec 2008 91.111.177.*	Reliability is very bad - customer service and tech support are costly and also in india so they never can understand what you are saying and vice versa. I would recommend everyone to stay clear of orange.
12 Dec 2008 91.105.105.***	Very Good .... Its like driving a sports car ...Not like my old BT Truch
11 Dec 2008 195.92.224.***	Very cheap but i have now realised you get the service you pay for.... in talktalks case very poor.
08 Dec 2008 91.109.246.**	slow and i am fed up of its speed, i would like to quit the service as soon as i have my chance
07 Dec 2008 91.109.197.***	Speed very slow 426kbps on 2mb line. Indian support is expensive and all but useless. Speed is now slower than it was prior to local exchange upgrade. I can think of no redeeming feature for this ISP. I shall be migrating to o2 asap who say my line will support 3.5mb - would be happy with 2mb
02 Dec 2008 90.240.203.***	Awful service, my internet disconnects constantly and they wont even send me a router and they try to say it's my computers fault when i was on holiday and i came back to it not working. Screw orange.
01 Dec 2008 91.108.130.***	Very poor service with regular slow speeds and drop offs.
26 Nov 2008 91.106.154.**	Sloooooooow, d/c all the time, crappy support.
26 Nov 2008 84.69.172.***	Runs at a crawl between 4.00pm to 12pm not good for gaming. Any problems dealt with staff in India and I find them hard to understand. They promise to phone back but never do
24 Nov 2008 81.79.67.**	Lucky to get just over 1 meg never mind the 8 we're meant to be on.Wish orange would just listen AND take action to customers complaints
24 Nov 2008 91.109.110.**	Not relable, Broadband is more like Dial-UP.
22 Nov 2008 91.106.229.***	Can't go a day without cutting out. Usually cuts out several times a day.
22 Nov 2008 91.108.103.**	seams slow when downloading web sites and keeps freezing when network is busy
20 Nov 2008 84.71.237.***	Have failed to provide an acceptable broadband connection or anything resembling adequuate technical support or customer service. Orange has acted shameful as an Internat Sevice Provider.
15 Nov 2008 91.106.235.***	God awful...
15 Nov 2008 91.106.159.**	sh**!!!
13 Nov 2008 91.106.238.***	Rubbish, stay well away!
10 Nov 2008 90.240.115.**	slow in evenings, reliable, offshore call centre, sometimes difficult to understand operator
30 Oct 2008 90.242.129.**	not good
15 Oct 2008 84.67.64.***	orange is great no probs fast speed value for money spot on
08 Oct 2008 84.71.206.**	Don't be an idiot! Steer well clear!
27 Sep 2008 84.68.76.***	No problems initially, but line speed has been appalling (120kbps on a 2mb line) for the last 8 weeks and orange support aren't helping!
23 Sep 2008 84.71.130.***	Just done a speed check as it was running extremly slow and my 8M connection in running at 400kbps
16 Sep 2008 84.64.129.***	up to 8mb package but restricted to 512kb as orange say my line only supports this (bt tested it to 8mb!) to top it all livebox is rubbish & indian call center is unhelpful at best, & at times outright rude. tech say speak to customer services & they refer you back to tech in a never ending circle. nothing ever is resolved!! STAY AWAY
14 Sep 2008 90.240.186.***	Unbelievably slow, and certainly not worth the money for the "service" you get.
08 Sep 2008 84.64.250.**	ZZZZZZZZZZZZZZZZZZ! Sorry I dosed off waiting for page to load!
07 Sep 2008 84.71.150.***	38days without disconnection at 2MBy/s (2-3rated 8max) BT line. With free call 2nd phone (only 30 intls dests now). This is good. But now need more speed. O2 on the horizon at xmas.
29 Aug 2008 90.240.82.***	As an orange mobile customer with the broadband unlimited package I get a great deal including free phone calls to UK and abroad - speed and reliability are fine but I've never had to call customer service
29 Aug 2008 81.79.239.**	Hope that you never have to deal with Customer Services or Accounts!!
29 Aug 2008 81.79.16.**	Hate em!
19 Aug 2008 91.108.91.***	If they got rid of Alcatel+Magdalene+India call centre, I reckon Orange would improve their image in the eyes of their customers. My recent dealings with Rotherham Customer Services has been excellent.
19 Aug 2008 84.68.62.***	The line drops on most days, but usually in the small hours and (I think) only for a few minutes. Speed degrades significantly at peak times. Customer support is so poor that it can be regarded as non-existent.
19 Aug 2008 91.110.88.***	tech support in india is a total waste of time. You only get through to a person in the UK when you choose the I'm going to leave orange. then they are pretty helpful. There seems to be a country wide problem with orange boradband id go with someone else who is more reliable
16 Aug 2008 84.70.189.**	Jokes are meant to be funny, this isn't!
15 Aug 2008 91.110.48.***	with my mobile pacage it only costs me £5 pcm and has 8mb connection speed with unlimated download limit and got a free live box with it whitch is a wiless ruter, print server and has a brordband phone on it where i can call any landline in the world for free
14 Aug 2008 62.136.41.***	They have got no interest in customers, other than fact they're recieving cash every month (and too much for what you actually get!) from them. Can't wait to leave!
09 Aug 2008 84.69.200.***	avoid them
07 Aug 2008 84.65.173.**	Never gone above 1950 kbps for an upto 8meg service, certainly wouldn't recommend for online gaming, n can't understand the call centre people!
06 Aug 2008 91.109.139.***	Had a few problems with stability and connection dropping every 24hrs - 3 days. Also faint transmission on second line and main line which is still not sorted after pretty much talking to everyone in Orange. Anyone choose Orange hope for an excellent service or your in for a rough ride with technical support. Great value though and when it is connected I get pretty much 8061Kbps Down and 605Kbps Up which is what it is sync'd at and very rarely fluctuates, even at peak times. All in all though I would probably give 6/10 and there are better services on the market depending on your requirements.
30 Jul 2008 91.110.72.***	download speeds dropped to .6meg and unreliable
27 Jul 2008 84.71.81.**	cheap but poor service
22 Jul 2008 91.110.70.***	fa-18 live box has loads of updates which means u get cut off on every 1 poor speed paying for 8meg and just over 1meg at the best of times and less than half a mile from my exchange very angry and changing my isp
22 Jul 2008 91.104.4.**	greatly improved
18 Jul 2008 84.67.194.***	customer service poor. You get what you pay for!
16 Jul 2008 84.67.170.***	Service has deteriorated
14 Jul 2008 91.104.63.**	not great on wireless & talk otherwise OK
14 Jul 2008 90.242.7.**	very bad
10 Jul 2008 81.77.213.**	Keep well away from Orange - total nightmare!
08 Jul 2008 91.107.220.**	crap!!!!!!
07 Jul 2008 81.76.71.***	£17.99 for 1Mbp speed and for a customer of 4-5 years seems very harsh.
04 Jul 2008 91.105.213.***	It's not *awful* but I would certainly never recommend anyone to go with Orange. I'm getting my MAC to move to O2 soon, just waiting til I get my iPhone then I can get O2 broadband a little cheaper ;-)
28 Jun 2008 91.105.91.***	great isp although somtimes goes down !!
28 Jun 2008 91.107.36.***	Very poor customer service. Easy to set up but very poor speed.
20 Jun 2008 91.108.243.**	I have ben a loyal customer for years and my download speed has dropped from 5.4 mpbs to 0.5 mbps and there enginners have done nothing even after 6 phone calls. Do not purchasr Orange Broadband
19 Jun 2008 91.111.29.***	f**king Joke
14 Jun 2008 91.109.236.***	Appalling. Yes, Appalling. Do NOT join Orange. NEVER NEVER NEVER. Better to shoot yourself instead. It is less painful. ORANGE will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying, oh so politely. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, or something similar, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. And a line test will be scheduled (another lie). This will go on and on and on. But mysteriously all these problems vanish INSTANTLY if you manage to get MAC codes and switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE! I cannot believe how a couple of ISPs are ranked lower than ORANGE - I guess ORANGE is paying stooges to post high ratings for ORANGE, it would be consistent with the level of honesty they demonstrated to me). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked okay for a couple of months) even at 0.25 Mbps has since worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST PEOPLE AT ORANGE! I go to a friend's Orange connection (which is marginally better, but still outages all the time - "Oh sorry, yes we know you get "Page Not Found" all the time, we are working on it, will fix it soon, but no sorry we charged you 50p to tell you this on the premium rate phone line) to report this. On their website, under the section supposed to be there to report Service Problems, there are no entries since JUNE 2006 (2 years ago!). That is ORANGE for you. If you sign up with them AFTER reading this, you deserve all that you will get. If you have already signed up, start demanding MAC codes, complain to the industry regulator, do not waste time phoning the dullards on the customer services line (where you have to pay for the privilege of complaining about their foul-ups). Never encountered a better case than ORANGE of a company that should be dissolved/liquidated by the government for the public good, as its very existence is contrary to the country's best interests. Damn ORANGE to hell. Even www.orangeproblems.co.uk doesn't do justice to how lousy they are. I go to a friend's place (still on ORANGE and can't get out) as I managed to move to BE (Bethere) which worked beautifully at 6+Mbps on exactly the same line that Orange could not squeeze even 0.24Mbps from reliably. SHUT DOWN ORANGE! SUE ORANGE! BOYCOTT ORANGE!
11 Jun 2008 90.241.160.**	terrible customer service. Billing system a nightmare
11 Jun 2008 91.109.210.***	The dropped connections are a pain at least 3 times a week just as you really need them. The so called customer support is hopeless if you go 'off script' and it costs 7p a minute. My minimum calls to date have been at least 20 minutes with most of that on hold. It took five, yes five months to sort out my second phone line through broadband. Very disappointing.
07 Jun 2008 91.111.81.**	Support offered via an India based call centre - people there are good but their systems are dreadful. Had better experience on insisting that persistent fault dealt with by UK team.
03 Jun 2008 90.242.133.***	PLEASE PLEASE PLEASE DO NOT CHOOSE ORANGE Customer Support is APPALLING. I was getting 2Mb D/L until I signed up for Home Max. Now I only get 60Kb despite writing to Orange's so called "Customer Care" and telephoning their joke of a Technical helpline manned by people whose accents are so difficult to understand. Technical Support will only follow a given script at 5p per minute. At the end tell you they will arrange for a line test to be carried out. When you ring back they tell me you have to wait for another 24/48 hours for the test results. I have rang several times and it seems to me to be a rolling 24/48 hours. All efforts to contact them any other way results in a reply asking that you ring the Helpline to discuss the problem. I am going to write to the "Customer Couldn't Care less" Department again and ask for a refund
03 Jun 2008 81.77.90.***	Paying 18 quid a month for an 8meg package never gone above 1.8megs/sec, usually is about 900 kb/sec. STEER WELL CLEAR!
02 Jun 2008 62.136.26.***	Poor Service
01 Jun 2008 81.77.28.***	connection is slow and customer support is non existant
01 Jun 2008 84.65.197.***	HATE IT
31 May 2008 84.69.81.***	A waste of money to only receive dial-up speeds.
30 May 2008 84.71.17.***	dont bother
29 May 2008 81.79.158.**	No problems here, never had an outage, getting 7mb out of 8mb (im on bradband max package). Only thing i hate about orange is there poor customer service and prices that seem to go up all the time (its gone from £15p/m to £22p/m in the past 18 months)
27 May 2008 91.106.22.***	good
26 May 2008 62.136.163.***	Not bad priced but it feels like dial-up especially during evenings. All in all not happy.
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RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE. RUBBISH, SLOW, EXPENSIVE.
25 May 2008 90.241.24.**	Well...This customer service is f**king sh**, they speek not english, can't understand them, sh** customer service, f**kING BULL f**k, sh**!
23 May 2008 91.111.107.**	Appalling. Yes, Appalling. Do NOT join Orange. Shoot yourself instead. It is less painful. ORANGE will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying, oh so politely. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, or something similar, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE! I cannot believe how a couple of ISPs are ranked lower than ORANGE - I guess ORANGE is paying stooges to post high ratings for them, it would be consistent with the level of honesty they demonstrated to me). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked okay for a couple of months) even at 0.25 Mbps has since worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST PEOPLE AT ORANGE! I go to a friend's Orange connection (which is marginally better, but still outages all the time - "Oh sorry, yes we know you get "Page Not Found" all the time, we are working on it, will fix it soon, but no sorry we charged you 50p to tell you this on the premium rate phone line) to report this. On their website, under the section supposed to be there to report Service Problems, there are no entries since JUNE 2006 (2 years ago!!!!). That is ORANGE for you. If you sign up with them AFTER reading this, you deserve all that you will get. If you have already signed up, start demanding MAC codes, complain to the industry regulator, do not waste time phoning the dullards on the customer services line (where you have to pay for the privilege of complaining about their foul-ups). Never encountered a better case than ORANGE of a company that should be dissolved/liquidated by the government for the public good, as its very existence is contrary to the country's best interests. Damn ORANGE to hell. Even www.orangeproblems.co.uk doesn't do justice to how lousy they are.
23 May 2008 91.107.7.***	was with wanadoo before and so i have a £6 8mbps connection - the crappy thing is that it sometimes cuts out for a few days and i dont know why - happens every 8 months or so...
22 May 2008 91.111.108.***	No problems for me now. Initial problems a year or two ago but now settled down to satisfactory performance.
21 May 2008 91.106.7.***	Disconnects every now and then and when disconnected nothing you can do will solve the problem unless you're an IT expert. Thus you have to go to the helpline and then go through a voice machine that asks you about 5 or 6 questions before you finally manage to speak to someone in Tajikistan called "John". Expect to call help desk at least twice a week with Orange.
17 May 2008 81.79.230.***	The Support is non existent,india call centres.....GRRRRR,just give me somebody who can talk inteligible English
15 May 2008 91.109.76.**	Dont even think about it - support - you might as well ring Mothercare!
15 May 2008 90.242.10.***	Have been with wanadoo/freeserve/orange for over 5 years. Never a problem and now on Max. Great value with line rental, free calls eve/weekends free international calls. Ok customer support isn't all it should be but I have never had cause for complaint.
14 May 2008 91.107.116.***	I have been with orange almost 2 years and had no mayjor problems with them i am getting around 6.7 meg download and 497kbs upload on speed tests, and since i went to adsl2+ the other month things have got better. i know that orange have had some pretty bad press over the last year with its service however i must be in the minority because i can say i love the service im getting from orange. take my review as a one off if you like but im telling you the truth.
09 May 2008 91.104.13.**	recent speed improvement about time
09 May 2008 84.68.145.*	Getting better
09 May 2008 84.65.18.***	speed slow at first but picked up great now.
08 May 2008 84.70.162.***	Ha, ha, ha.... (laughable).
07 May 2008 91.109.219.**	Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this - I could not do it from my Orange connection, as it did not work for months, and I switched to BeThere. It took threats of legal action to get them to issue me a MAC code, and when they finally did this it was weeks after promised and by snailmail AND Orange DID NOT EVEN PUT A STAMP ON THE LETTER so I had to visit the P.O. to collect it and pay a fine. They are an UTTERLY DISGUSTING , DISGRACEFUL OUTFIT, employing people who are obviously trained and required to LIE and LIE and LIE and LIE - and then LIE SOME MORE. Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE! Avoid ORANGE! Boycott ORANGE! Damn ORANGE to Hell! Do NOT ever join ORANGE!
04 May 2008 81.77.221.***	Very poor service. Lots of outages, unresponsive customer support, poor communication. Indina call centre not able to cope with anything other than the most minor of problems. Having to PAY to talk to them when they are the cause of the problem is galling. I wish I had never joined!
03 May 2008 91.105.210.**	Orange are a terrible company. Never go with them, it is a big mistake
01 May 2008 90.240.189.***	After only 3 weeks on Home Max, I can hardly find fault with any aspect of the service. Lets hope it continues!
21 Apr 2008 91.105.191.***	all these people slagging orange , i pay £24.00 a month for home max ,that in cludes home phone line rental , phone calls to 01 02 numbers free 24/7 through second line + free mobile call to any orange number , i get 5mb on a regular basis , im well happy
18 Apr 2008 91.105.72.**	Quite good for the price. USB modem No wireless.
17 Apr 2008 90.240.96.***	17 quid a month for dial up comparable speeds? Welcome to orange!
17 Apr 2008 91.105.95.**	good value
17 Apr 2008 91.110.20.***	Not at all helpful when I upgraded my package and things went pear shaped. 6 months down the line and still not sorted. I'm on my way out!
16 Apr 2008 90.241.13.**	Not as fast or cheap as it could be but reliable.
07 Apr 2008 91.110.105.***	changed to orange due to 0.9mb bband with bt what a joke they are. having a moby contract made the switch even better as i have the complete package inc second line speed now is best ive ever had. over 4mb and its never let me down over the last 12 months and at £15 pm for the lot its a bargain (my own opinion only)
06 Apr 2008 84.67.231.**	Orange, AAARRGHHH. Don't Bother
04 Apr 2008 91.104.21.**	recent improvements to speed support not good
04 Apr 2008 84.68.192.**	never choose orange, absolute crap
02 Apr 2008 81.77.48.**	How do the managers sleep at night? oh with sh** loads of cash n hookers probably!
01 Apr 2008 91.110.242.**	unreliable & I have reset live box
31 Mar 2008 91.109.165.**	Since migrating over to ADSL2+ and now having a 'Fast' connection type as opposed to Interlieve I have had no problems and no outages even during the migration where I had a 30 second outage while the livebox was rebooted to take the new connection type. 600 - 800Kb/s during peak hours, I couldn't ask for more. Tech support still not the best though so I try to use it only if absolutly vital otherwise a bit of home troubleshooting and a livebox reboot usually does the trick.
30 Mar 2008 84.65.60.**	Poor customer service. Generally unsatisfactory.
29 Mar 2008 91.109.96.**	Got my MAC code to go to O2
28 Mar 2008 91.104.39.***	ok
27 Mar 2008 91.107.31.***	Since upgrade rock solid.
24 Mar 2008 91.107.72.***	good
22 Mar 2008 62.136.40.**	I'm paying for 8mb but only getting 2.4 mb? that is orange for you
22 Mar 2008 91.109.90.***	Rubbish
21 Mar 2008 91.109.51.***	Trouble setting up, very slow responding very poor indian suport, poor performance. Not to be recommended.
21 Mar 2008 91.106.110.**	Not very good at all should you need technical support, I had more knowledge than the advisors, they seem to be reading off a script, cannot understand them when they do speak to me and they charge 50p p/min for that service!! My last 2 calls for help cost me a total of nearly £20 just to be told they could not find a fault... I still had to sort the problem out myself in the end... no help whatsoever!Useless!!
18 Mar 2008 84.69.12.***	I was getting a speed of between 4.5 & 7meg with my "orange broadband 6gb download limit", I have since upgraded my account in dec to "wireless broadband homemax (ultimate)" because of a slow speed i was getting, and now i find out that they cut my speed without telling me, ( the letter i recieved "in Oct)only asked me to cut back on my usage, nothing about cutting it down) now when they say its back up to the normal speed as im still only getting 3meg or under. no everbody is just telling me lies and bouncing me all over the place from this help line to the next which is costing mt a fortune. they even say my line is not capable if a faster speed, very funny when it's been running at 5-7.6meg for the past 2 yrs. Orange used to be great but this past year they have lost the plot and the customer servuce is rubbush. graham
12 Mar 2008 91.105.112.***	not worth a try....trouble, trouble and more trouble
11 Mar 2008 91.109.22.***	stable connection,6-7meg download,500-600 kbps upload(was fixed at 288 LLU)so far so good,just signed up for homemax with free evening and weekend calls,heres hopin
10 Mar 2008 91.105.101.**	Used to have lots of outages but now works fine.
10 Mar 2008 62.136.90.**	paying 17quid for a speed little better than dial up, can't wait to leave. Warning don't ever get tempted by their special offers, they make promises and never deliver them.
09 Mar 2008 81.77.122.**	on 8 meg account but only getting 2.5 tops
09 Mar 2008 91.110.24.***	Appalling
08 Mar 2008 90.241.171.***	never works peak time
08 Mar 2008 91.105.195.***	The support is appalling and they treat you with contempt
05 Mar 2008 91.108.31.***	Very unreliable.Lost connections and difficult to connect.Ready to change to almost any ISP!
03 Mar 2008 84.67.19.***	they cheat me! limited my speed to 50k from 6pm. my sever is 8mb unlimited!! which is 50k download unlimited. grate!!! I ask them to cancel, but it cost 240pounds!!! haha. worst isp
03 Mar 2008 84.64.4.***	Lost connection once in 4 years online all day, speed poor in evenings,Tech support useless
03 Mar 2008 84.65.155.***	Technical support and customer service, useless, most unhelpful.
03 Mar 2008 91.105.164.***	hate the livebox
29 Feb 2008 91.104.220.**	Great value for money, given you have Orange mobile
28 Feb 2008 62.136.97.***	Keeps cutting out at least 5 times a day when i connect. Very poor tech help, had enough so just ordered my mac code.......
27 Feb 2008 90.240.54.**	Been capped for about 4 months now between 6pm and midnite Avoid
23 Feb 2008 91.106.252.**	Avoid!
21 Feb 2008 91.106.139.**	If speed is not capped, Orange is good enough - at least good value for money when you also have Orange mobile
20 Feb 2008 91.109.15.**	Attainable download rate (kbps) : 8032 Downstream Upstream Rate (kbps) 2272 288 but capped at 2mb dont know why
18 Feb 2008 62.136.70.***	poor speed and support!!
17 Feb 2008 84.64.78.**	Aint never let me down without good reason and that was just oncse whilst upgrading bandwidth for 2HRS.
16 Feb 2008 84.67.94.***	Customer support. Don't make me laugh. Indian call centre staff don't have a clue and tell you lies...fact! Broken promises etc.
15 Feb 2008 90.240.195.**	dont go anywhere near them
10 Feb 2008 91.108.59.**	Reliable but heaven help you if you need support, all in India and they don't know anything! Price good if part of a phone package, which mine is
08 Feb 2008 91.106.213.***	sh**
08 Feb 2008 91.110.100.***	Support staff have very little knowledge other than that already available on Home Page. Line speed poor with outages
06 Feb 2008 81.77.180.**	keep capping me between 6pm and 12am not good
04 Feb 2008 84.69.56.**	Continually unreliable and low speed to the promised level
04 Feb 2008 81.79.182.***	OK when working, nightmare to fix if you have problems
03 Feb 2008 91.110.209.**	Very unreliable, very slow speed. The worst technical service I ever known. Always makes false promise. Will recomend everyone to avoid orange broadband.
03 Feb 2008 84.65.73.***	Never received promised speed
02 Feb 2008 91.104.79.**	Typical Orange support experience: wireless connection to Livebox failed and expensive (approx £8) support call achieved nothing. The (German) support person spoke good English, though.
02 Feb 2008 91.104.177.***	ppp serve down 4 times in 6months and need 2-3 weeks to recover on average
01 Feb 2008 91.107.131.***	With an orange mobile ... 2Mb unlimited broadband for £5 per month ... not bad
01 Feb 2008 84.65.222.***	Had this because it was free with my mobile account. Disconnects every day when busy period kicks off ie 4pm ish until midnight ish and weekends. They never resolved it and foreign call centres just pi** me off. DONT BOTHER
01 Feb 2008 84.69.16.***	Not particularly cheap, support is almost non existent, Livebox works ok but the free calls can only be achieved using Livebox, you can't use standard BT sockets!
31 Jan 2008 91.107.18.***	No real problems.
30 Jan 2008 91.109.63.***	Migrated us over to LLU by way of informing us with a vague email. There does not seem to be an opt-out clause for this. After claiming that they MAY be able to increase our broadband speed, our service has in reality been downgraded with slower download and upload speeds.
30 Jan 2008 90.241.28.**	Long term customer, Always on demand. Speeds drop somewhat during peak times but thats expected across the board on ADSL MAX. I may be bias on the speed though as I am only 150yrds as the crow flies from the exchange. Technical support very average, they usually tell you to check the obvious and then tell you they dont support 'this and that' and can't help you. Very expensive technical support line 0870 normal hours and 090 number off hours and switching between departments for answers. All in all £24.99pm for an all inclusive Broadband/Phone service is pretty good for me. Livebox leaves alot to be desired (Only basic functioning router) but you need it for the second line phone service unfortunatly. One thing to note, if your looking at Wireless connectivity the livebox can drop your association without warning and does not have proper WPA encryption, it works on the WEP key in WPA mode you cannot put in any old PSK (Pre Shared Key) like 95% of wireless routers, Livebox needs a heck of alot of work to be up there with the big guns of Netgear and Linksys who are included in some Broadband/Phone packages by service providers. Hope this information on Orange helps your search for an ISP. Cheers.
28 Jan 2008 90.241.57.***	Been with this company from the start, then known as Freeserve and Wanadoo, i have had no reason to change!
28 Jan 2008 91.109.138.**	Poor Customer Service on a expensive 0870 #. Don't join if you would need technical help.
26 Jan 2008 84.64.116.**	Don't even bother.
24 Jan 2008 84.66.164.**	An Amateur Outfit
24 Jan 2008 84.66.142.**	Don't Bother
23 Jan 2008 84.71.184.***	not bad for inclusive mobile contract i guess but could be beter in my opinion
21 Jan 2008 91.104.98.***	Speed and connection is diabolical. My advice would be do not use Orange and find another provider who offers better connectivity and a UK support service.
20 Jan 2008 91.107.113.**	When I phoned about my slow speed they told me to disconnect my Anti-virus. Methinks they don't have a clue.
19 Jan 2008 84.65.141.***	No problems but not the cheapest
17 Jan 2008 81.77.135.***	BB & free voip call (100 countries + UK) - great! Dont "upgrade" to include land-line unless you only want 30 countries free)
15 Jan 2008 91.107.87.***	Need shutting down
15 Jan 2008 91.108.249.***	I signed up with Wanadoo which worked fine since Orange it has all been downhill, and I have now given up on Orange support ever sorting things, decided to switch elsewhere.
11 Jan 2008 84.65.13.***	f**king orange lamers
11 Jan 2008 84.67.90.***	Not had any problem except for support. Call centre in India reading from a script and know NOTHING about the system!
10 Jan 2008 84.66.233.***	Cut my connection because they didn't have my bank account details........... I WAS IN CREDIT!!!!!!!!
08 Jan 2008 84.70.72.**	Speed never been as promised , even allowing for known restrictions because of my poor line and distance from Exchange
07 Jan 2008 91.105.24.**	sh**INNIT?
07 Jan 2008 91.106.128.**	The way they work is fairly bureaucratic. I had a long standing slow speed problem: first contacted tech support and was asked to wait for the next 5 days. When I called after 5 day period, no update from them, then I was asked to wait another 5 day for them to "escalate" the issue to "higher level". Then to my third call there was still no update, and was again asked to wait for another 5 day to escalate to Head Office. Even so, still no update or the problem still not fixed after 15 days of waiting. Talking to India based tech support is worse than talking to automatic / recorded system - because ultimately you get nothing from them but just "please call back next 5 working days"!
05 Jan 2008 81.77.211.***	Am on an up to 8mbps package but the line stats from the livebox say attainable download rate is 4.3mbps so that's disappointing as is never getting above 3mbps download. On the plus side the service has never let me down for the last year or so but the few dealings I've had with the offshore support have been terrible.
04 Jan 2008 81.77.20.***	orange sux
28 Dec 2007 84.68.160.***	Connection has been very reliable but customer service (India)is rubbish. Also they use 'Bully Boy' tactics and do nothing to repay your loyal business over the years, you do as they say or go!
28 Dec 2007 91.106.198.***	I have commented on Oranges disgraceful servive before. The BBC are now looking for other people who have had terrible service and lies from Orange. Paste this link for more info: http://www.orangeproblems.co.uk/watchdog/consumer.php
27 Dec 2007 91.105.85.**	As usual, to day they 'nearly' called my wife a liar! They did not say, but they implied it. My wife is a Christian and does not lie!
27 Dec 2007 81.76.75.***	Totally unacceptable service both in terms of speed and connection but mostly thier outsourced customer support which is boardering on the rediculous.
27 Dec 2007 84.65.183.**	If you choose ORANGE eve after having read the comments on this site, you will deserve what the f*****g a******s at ORANGE will then do to you. Be prepared for snail-like speeds, threatening letters for "exceeding your fair-use limit" (even on UNLIMITED!) and worst of all "PP server down" which translates to weeks\months of lies by the so-called Customer Support d****d i***ts and NO SERVICE AT ALL (0.000 Mbps) in the meanwhile... DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE! DO NOT USR ORANGE!
26 Dec 2007 81.77.33.***	Lied constantly. I had no service for 3 days and they told me to phone AND COMPLAIN TO sky AS THEY HAD A "TAG ON THE LINE" AND HAD ATTEMPTED TO TO TAKE OVER THE LINE ILLEGALLY. cOMPLETE BULLS*T as it turned out, got a different customer advisor who again deferred to technicial who this time said it was Easynet illegally tagging my line. This was a complete lie again, SPOKE TO VERY NICE iRISH CHAP AT eSYNET WHO GAVE ME THE bt NUMBER TO CHECK FOR TAG ON LINE. bt STATETEDTHERE WAS NO TAG ON LINE. Anyway went on like this for 90 mins, also spoke to a supervisor as my head was about to explode with the sheer unadulteraded incompetence and dishonesty of this bunch of muppets, and gave up and turned off all kit until boxing day, when hey presto I have a connection. Sorry but imcompetence is one thing, lying and blaming other companies and insisting it is the customer's responsibility to contact companies which have done nothing wrong is completely unacceptable. Now going to request tag and move elsewhere, and will undoubtably be cheaper. What a complete bunch of liars. I hope Sky and Eaynet complain about their tactics. I would rather have no internet than pay Orange another penny.
26 Dec 2007 81.78.89.**	they're closing anytime, and for some reason they can't do broadband for me. no real reason given. they don't communicate with you. why should I cough up for phone calls all the time. so I asked them to close my account so I could go elsewhere.... no chance, they've just taken the money for another month. I wouldn't use them again simply for the customer support.
24 Dec 2007 84.67.60.***	Very slow,Difficult to contact them because of the expense. Just wish I had gone elsewhere.
24 Dec 2007 84.66.91.***	Passable(Just)
22 Dec 2007 81.76.229.***	Non existent connection! Not sure what to think! Upgraded and now have no connection!!! Lots of phone calls to India and promises from them with no result!!!!!!!!!!!!!!!!!!
22 Dec 2007 91.106.132.**	Terrible. Getting 1Mb, they blame it on my distance to the exchange. Even though it only 60 meters as the crow flies.
22 Dec 2007 91.110.29.**	Not too bad at the moment, although once my contract is up I will be out the door
21 Dec 2007 91.107.7.***	After a poor summer now finding Orange quite reliable and speed may not be 100% but seem to get and 65~70% of the 8Mb with no outages. Support seems to have been improved
21 Dec 2007 84.65.144.***	Customer technical support is useless in my view. They are unable to sort out problems full stop.
20 Dec 2007 62.136.143.***	If the service and speed was as good as the price this would be a great ISP shame it's not. Avoid as when you get a problem it's imposible to get it resolved
19 Dec 2007 91.104.14.**	worst support and service I've had to deal with yet on Broadband, each department blames the other for problems and no one accepts responsibility for anything. Also will not let you talk to any supervisors to get problems resolved.
19 Dec 2007 81.79.211.**	Paying for 8MB, am getting average 1.1MB. Failed to set up second line as promised (which we're also paying for). Hopeless customer service, work hard to get you off the phone promising they'll call back (they dont). Technical support useless (asked us to unplug printer and scanner in order to improve internet speed). Unfortunately we're tied in to a contract but will be making formal complaints both direct and to the ISPA. I'd pay good money to never have to deal with them again.
18 Dec 2007 91.107.147.***	cant complain
18 Dec 2007 91.106.188.***	Major management issues causing an inability to sort out problems; avoid!
16 Dec 2007 90.240.67.**	Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months.... Appalling. Yes, Appalling. Do NOT join Orange. They will lie and lie and lie and lie and you will be left without ANY connection at all for days, weeks, months - and they will still go on lying. Once you see "PPP Server Down", forget it - you are a goner, and it almost certainly will NEVER work reliably or properly again. Orange "Support" (clueless morons) will swear it is something to do with your wiring, or the wire from your house to the substation, which is why no connection at all (yes, NO CONNECTION AT ALL) is possible. But mysteriously all these problems vanish if you manage to switch to a good broadband supplier (and ANYONE IS GREAT WHEN COMPARED TO ORANGE!). Exactly the same line which Orange said had suddenly become incapable of supporting broadband (after it had worked OK for a couple of months) even at 0.25 Mbps has worked PERFECTLY with BE (bethere.co.uk) at 8+ Mbps for 6 months. LIARS, CHEATS, FRAUDS, SHAMELESS DISGUSTING AND UTTERLY DISHONEST. I go to a friend's Orange connection to report this. I could not do it from my Orange connection, as it did not work for months....
10 Dec 2007 91.107.136.**	Wireless is useless - next room and hardly any signal - not quite wot it says on the tin, eh? general internet service is sporadic - paying for up to 8 meg, live next door to the exchange - best ive had so far is 3.5 meg - would love an explaination but unfortunately i don't speak Indian. Dear Santa, I would like for Christmas an ISP devoid of poor service and un-managed by rice-munchers, oh and a Playstation 3 would be a good shout too, if you have any kicking about in your most excellent sack of hopes and dreams - er, mate, please?
09 Dec 2007 91.106.241.**	Poor. always use to get Disconnected took ages to call customer support. they didn't talk english, they told me the same things TOLD ME LIES said they will call me back tomorrow but they never did took about 2-3 weeks before i could connect to the net DOWNLOAD SPEEDS VERY SLOW I WOULD RATHER PAY NOW THAT IVE SEEN ITS ONE OF THE WORST ISPS!!! absolute crap
09 Dec 2007 81.79.76.**	great service and speeds.
07 Dec 2007 91.109.68.**	The pits of the earth
07 Dec 2007 91.105.45.**	I hate this damn ISP. My contract is due to end soon, I know this because they're now ringing me up suggesting that I should transfer to their latest new 'money saving' broadband package, home max or something (which will ultimately be just as sh** and bind you to a fresh 12 monthly agreement). The wireless bit of the livebox absolutely sucks cheese straight from the cheesepipe. Livebox is upstairs attached to the main pc with ethernet cable. Directly below this room is the lounge and thats where the wireless laptop is. Signal strength is at best 'fair' and quite often bombs out. When I right click on the wireless network icon in the taskbar and select to view available networks, all my neighbours wireless networks are listed above livebox, with far stronger signal strength - they are 3 or 4 houses away!!
07 Dec 2007 91.106.222.***	Lowest of the low, dog poo of a ISP.
06 Dec 2007 91.106.136.**	Terrible, Im not going to wast my time telling you why. Just look at the previous comments.
06 Dec 2007 91.110.32.***	Waste of time, customer service is terrible. Livebox is C**P. Never seen fast speeds
06 Dec 2007 91.104.244.***	I hardly get 1mb, let alone the 8mb we pay for. I have an attenuation of 5, and im roughly 50 meters away from my exchange. They still insist that it is because of my distance from the exchange, Even though roughly 5 months ago I could get the full 8mb.
05 Dec 2007 91.108.85.***	Generally reliable but periodically not so. Been fortunate not to require customer services, which a friend tells me from her experience was dreadful.
05 Dec 2007 84.65.1.**	Very poor premium rate support. Foreign support call centre staff with often unintelligible accents
04 Dec 2007 91.110.178.***	VERY POOR
03 Dec 2007 91.104.205.***	Crap. I'm leaving soon, My dad signed up with BT (Not my choice, I told him to go with UK Online but he wouldn't listen) a few days ago, should be over soon.
02 Dec 2007 91.110.3.***	patchy at times, but tends to be relatively quick
30 Nov 2007 91.106.207.**	crap!!!...
29 Nov 2007 91.109.100.***	Service has been very unreliable in the last 24 hours for quite a lot of users - evidence on orangeproblems and digitalspy forums to back this up
29 Nov 2007 91.106.233.***	Evil ISP, I wish DSG would take it back and make it awesome again.
29 Nov 2007 91.108.155.***	Problematic ISP. Speed Varies never reaching half of quoted 8mb speed. Call Centre outside UK...can be unreliable.
28 Nov 2007 84.65.120.**	What a rip-off, how the hell orange can call it broadband when it's slower than dial-up most of the time I never know. Seriously even a fool wouldn't part his cash with these @ss-holes!
28 Nov 2007 91.104.201.**	Dialup speeds for £25/month. I dont think so, I refuse to pay my bills, they are cutting me off at last. I will be without a connection for a while, but atleast I dont have to use this pile of steaming sh** again.
28 Nov 2007 91.105.244.***	Regularly drops connection. Appalling customer service. Can't wait till my contract is up so I can change to a btter ISP.
27 Nov 2007 90.240.229.***	wireless is rubbish the livebox doesn't allow you to be able to go downstairs with a connection
26 Nov 2007 91.109.150.***	Often fine, but when it dies, it's out for days or even weeks (at least, during times I'm home and awake) and there is no support whatsoever.
26 Nov 2007 91.109.25.**	1.7meg is the best i can get from an advertised 8meg i am paying for
26 Nov 2007 91.105.169.***	should be shut down for false trade description!
26 Nov 2007 84.66.220.**	Avoid like the plague.
26 Nov 2007 84.69.211.**	Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! Awful! And that is putting it mildly.
26 Nov 2007 91.104.192.**	Never works, When it does it is extremely slow, the support is a joke. Cant wait till I get my MAC code.
23 Nov 2007 91.104.243.***	Rubbish
22 Nov 2007 84.67.25.***	crap
22 Nov 2007 91.106.71.***	Obstructive and untruthful. Problems with PPP server disconnections since joining in May 07. Connection speed variable and VOIP service has never worked once. Utterly disgraceful performance from a company that demands over £100 to cancel the contract.
22 Nov 2007 91.108.241.***	Supposed to be up to 2G - only getting 1G
22 Nov 2007 91.105.32.**	call centres abroad
21 Nov 2007 91.106.129.**	Been a customer with them, well freeserve then wanadoo for 9 years. Paying £25/month for something that hardly works, and I can only get around 1Mb if i'm lucky. The call center is a complete joke, it takes for ever to get though, and when you do, its just some indian guy that knows absolutely nothing about computers reading from a script. If you don't use a Livebox, like me, they will blame it on that. Asked for my MAC code today, cant wait for it to come though so I can go to UK Online.
21 Nov 2007 81.77.173.**	If a car travelled as fast as oranges broadband, snails would be eating the tyres!
20 Nov 2007 91.106.183.***	Stay away. Orange are worse than Karoo.
20 Nov 2007 91.105.155.***	got my mac code /and im pi**ing of to tesco broadband,cant be worse than orange!
20 Nov 2007 91.106.161.**	Worst ISP ever. Been trying to get a MAC code from them for ages.
19 Nov 2007 91.106.206.***	Very flaky service, not sure if you can get a connection and if you manage to log on, you're not sure how long the connection will last.
19 Nov 2007 91.106.184.**	Capped at dialup speeds for no reason atall. When you call up to complain, you cant understand a single word they are saying. £25/month for this sh**? Id rather use dialup.
18 Nov 2007 91.106.218.***	boo rubbish
18 Nov 2007 91.108.193.**	Joined wandadoo but since it became orange it has always been intermittent
18 Nov 2007 91.105.102.***	Frequent difficulty connecting to internet with "remote computer failing to respond"
17 Nov 2007 84.69.121.**	Not as good since it was supposed to be updated.Quite slow after 4-0pm,
17 Nov 2007 91.104.229.***	Very overpriced, never works, id rater use dial up.
17 Nov 2007 91.106.134.**	Constant disconnection issues and logging in errors. Dial-up is far more reliable and superior than what orange broadband has to offer.
17 Nov 2007 81.79.202.***	Customer service is very poor.
16 Nov 2007 91.106.245.***	pi** Poor
16 Nov 2007 91.109.151.***	Totally unreliable re. connecting and maintaining connections. HORRENDOUS!!
16 Nov 2007 91.109.99.***	Crap and locked in a 12 mo contract
15 Nov 2007 91.110.51.***	On the whole no problems but like any other ISP the occasional blip.
15 Nov 2007 91.106.181.***	"Your MAC code will be with you in 5 days" Its been 3 weeks, still no MAC code.
15 Nov 2007 91.106.160.***	Crappy ISP
15 Nov 2007 91.104.211.***	Bad. Just Bad. Id rather use dialup.
14 Nov 2007 91.109.66.**	Don't be tempted by free orange broadband if you have a mobile contract / some free laptop offer. It's not worth the hassle and stress of calling Tech Support in India when your Broadband goes down Initially on ADSLMax 6000kpbs synch rate with good speeds and a happy customer for about 3 months until I was upgraded to LLU on a fixed 2272kbps synch rate. Unhappy customer and lots of disconnects too A lot of members of orangeproblems.co.uk are in the same boat - well those that don't get PPP server down that is I wouldn't recommend Orange to anyone, and my advice is to avoid at all costs
13 Nov 2007 84.64.31.***	Orange are Money grabbing C U Next Tuesday's. They make loads of promiseses and can't deliver and then show no concern. If you are not aware of how bad they are - where have you been? They got voted worst isp and were on watchdog. Also check out orangeproblems.co.uk
13 Nov 2007 91.105.136.**	Just asked for my MAC code Im of after puting up with the worst isp for the last 4 years .See u and good luck to anyone who tries to get any help from tech support ,you will need it?
12 Nov 2007 91.106.39.**	Been with Orange/Wanadoo/Freeserve since they started. No complaints really, service has been good with no periods of downtime at all. Feel sorry for those who have had problems, they seem to be in the majority here but it's likely that those who are happy with Orange don't bother to comment so suspect that the results are slanted??
12 Nov 2007 91.106.200.**	Ofcom f**king do something!
12 Nov 2007 91.104.199.***	Suddenly, we now have to pay £15 a month when it was origionally £5 a month (Mobile Contract thing). Yet we still cant even get online, and havent been able to for almost half a year now. I found someone with a working Orange connection to post this. We are both leaving, if we can actually get the mac code from them, ive tried several times but they either just hang up on me or offer countless deals.
11 Nov 2007 91.106.212.***	I'm suprised they havent just given up doing broadband.. They should just stick to mobile phones and mobile phones only.
11 Nov 2007 91.106.196.***	Disgusted.
10 Nov 2007 91.104.238.**	I wish they were as good as they were when it was freeserve/wanadoo. :( After being with them for 8 years, im leaving them.
10 Nov 2007 84.66.36.*	Do NOT join Orange. Most of the time their service did not work, so I switched to BeThere (www.bethere.co.uk). Orange said that due to the poor quality of my line I could not hope for better than about 2 Mbps; BeThere deliver 4.5 Mbps on the same line! And Orange's service will go offline for weeks with "PPP Server Down" error messages - and they will lie and lie and lie to you over the phone that they are fixing it immediately, and until then they want you to PAY AGAIN for a slow dial-up service. I only log in via Orange to complain to the world about their lousy, dishonest, f****d-up service. Companies like ORANGE do not deserve to exist. Shame on anyone for working for these shameless thieves!
10 Nov 2007 91.106.225.**	line drops like there's no f**king tomorrow
10 Nov 2007 91.104.205.**	It f**king baffles me how this service can still get worse.
09 Nov 2007 84.67.161.***	very poor customer service. very poor equipment. very unfair people. tech support is non existent. very very very poor. avoid at all costs
09 Nov 2007 91.106.233.***	Terrible.
08 Nov 2007 91.104.211.**	Ever since they started that laptop crap, the service has gone down hill. http://www.speedtest.net/result/200316943.png
08 Nov 2007 91.104.250.**	utter sh**
08 Nov 2007 91.106.138.**	crap
07 Nov 2007 91.104.226.***	This is just funny. No connection for 4 months. Asked for our MAC code, and bam. we have a connection again. Still leaving, they have wasted enough of our time. STAY AWAY.
07 Nov 2007 90.240.128.**	very good no probs 10/10
07 Nov 2007 91.105.176.***	After 4pm forget it constant disconections.Ah 2 disconections just to write this! The boss should be shot!
06 Nov 2007 91.105.53.***	terrible, always losers connection, not much help from support team at orange
05 Nov 2007 84.67.205.***	Bad speeds, terrible support but cheap price if you have a pay per month mobile contract.
04 Nov 2007 91.104.240.**	orange sucks
01 Nov 2007 91.106.239.**	bullsh**
01 Nov 2007 84.64.31.**	Had nothing but trouble.. I will be pleased to be rid of them. You would think that if you enter into a 12mth contract there would a way to escape if they do not deliver. but realistically not!! Don't go near them!! Awfull Their internet phone is also V. unreliable. dumps connection !! The whole thing just does not work properly. I have had 11mths of this and will be glad to be free in a few weeks.!!!!
31 Oct 2007 91.110.38.***	avoid at all costs
31 Oct 2007 91.109.89.**	Technical support aren't technically minded enough to deviate from the script. They block outgoing port 25. The phone lines are answered by a company in india and as such they are difficult to understand sometimes. I'll be leaving ASAP
30 Oct 2007 84.65.107.***	Customer service is a joke. I was happy with Orange until things started going wrong - they don't have a clue!!
30 Oct 2007 91.106.153.***	useless
30 Oct 2007 84.71.253.**	reliable connection but very poor ping & download speeds
28 Oct 2007 84.67.241.***	Always had a good reliable fast connection but then im not on LLU!
28 Oct 2007 84.65.139.***	says 8 gives less than 2
27 Oct 2007 91.105.90.***	Since I protested (for 2 weeks!) for the intermittent disconnections it never disconnected. Now it is about 3 days it seems capped at 1mbps instead of the usual 2mbps and I am tied until March!
25 Oct 2007 84.64.136.***	where do i start. poor customer and tech support. Dropouts every day. poor speeds in evening. i could go on. got my mac code and i'm off. bye bye
25 Oct 2007 90.241.40.**	After only 3 months have ad to submit a formal wriiten complaint as their help centre is useless, no speed to even connect at times.
24 Oct 2007 91.105.89.**	Tonight it has gone slowing down since around 18:00. My standard 2Mbps is down to 0.9Mbps - just checked!
24 Oct 2007 91.105.76.***	Well, after 2 weeks of emails I get the MAC code and since I have been a customer with them since Freeserve 1998! they want to charge me a penalty after I only changed the amount I pay them after thay went from £. 17.99 to £. 14.99 in April. 'In theory' they renewed my contract that time - or but their ver clear T&Cs stated it - ah ah ah ah ah If I cannot stand them anymore I will pay the penalty and then take them to court - reason? The service was not satisfactory!
24 Oct 2007 84.64.72.**	Support is useless, server goes down often, can't get a straight answer from them, speed has been cut to 0.1mb without consultation (should be 5.5mb at least). I'm offski, got MAC code and I'm away. Don't care about the penalty, just happy to get away from them.....the worst ISP out there. Something should be done about them, they are ripping people off by being greedy and flooding their own exchanges. Been with them since the Freeserve days, so not just saying this......they really have lost the plot!
24 Oct 2007 84.69.119.**	utter sh**. cant wait to get away from this shower of robbing bast***s
23 Oct 2007 91.109.80.***	Had downtime 3 times this year (2007), the last time was for 10 days, the time before that 7 days. Customer service number is national rate - their staff don't sound liek they care about the poor quality of servie Orange provide.
22 Oct 2007 62.136.205.*	no problems in 2 years
21 Oct 2007 90.240.177.***	just 2 slow and thats from freeserve days 1.1 carnt be fare...
20 Oct 2007 91.104.137.***	Constanly been disconnecting for 2 months, hours on the phone to "tech support" in india and get absolutley no where. Do not join .
20 Oct 2007 84.64.182.***	After all the comments I have seen posted about Orange, I was a little concerned about moving but my experience so far with them is pretty good!
20 Oct 2007 91.105.38.***	Improving. Not gonna say any more than that incase I jinx it. Its still like walking on egg-shells when online, i fear having to deal with those rice-munchers again if it goes t**sup.
19 Oct 2007 91.109.117.***	To poster below me, Orange are French owned not American Only if Orange put as much passion into their ISP as they do cooking, then maybe this ISP would be cooking on gas. Instead they are trying to run on cheap LLU kit which runs as speeds between dialup and 2MB - well I suppose that is "up to 8MB", but since my previous ISP gave me 6MB go figure
17 Oct 2007 84.69.27.**	An American company that is interested in selling mobile phones.When Wanadoo was the ISP the service was excellent but now I can't wait to get my mac number and leave.
12 Oct 2007 91.106.174.***	Thought this service couldn't get any worse. Well i be damned its f**king getting worse everyday.
12 Oct 2007 91.106.52.***	Suddenly capped my speed to 1Mb/s from 2Mb/s 5 months ago and refuses to admit it. Support woeful. Can't wait for contract to complete then I'm out of here!
11 Oct 2007 81.76.1.***	very slow speeds
10 Oct 2007 91.106.204.**	Dreadful!
10 Oct 2007 81.76.66.***	Slows to a crawl now and again but a reboot of the router and new IP soon sorts it
09 Oct 2007 84.70.141.***	everything is honkey dorey apart from their support, oh its shocking, but apart from that everything else is fine
07 Oct 2007 84.69.3.**	Me - "i have VERY high latency" Orange monkey - "We do not support that"
05 Oct 2007 91.109.29.**	Orange Broadband should be renamed Arthur Daley Broadband
04 Oct 2007 91.106.174.**	Frequently disconnects during the evenings.
03 Oct 2007 62.136.198.***	Service has steadily gone downhill since Freeserve days. Reliable 1Mbps connection but poor value now. No faith left in customer and technical support. Sick of being patronized and fobbed off. Moving to ADSL24.
02 Oct 2007 84.66.50.*	Very expensive - Very Very slow!
02 Oct 2007 84.65.202.***	Money grabbing lying pr@cks! They are utterly useless and a rip off, anyone with the tiniest amount of sense steer well clear!
01 Oct 2007 91.105.62.***	keeps losing connection
30 Sep 2007 81.77.75.*	Orange really has gone downhill when they thought it would be a good idea to hand out free broadband to their mobile phone users. I was able to get download speeds of around 880K back in January. Now im lucky if i can get 150K. They should start some Customer Support traing for their staff too. Believe me it would help.
30 Sep 2007 81.77.112.**	There fair use policy is RUBBISH, I have unlimited & download all big files between 11pm & 6am & they are closing my account for downloading 72gb in a month WTF how can Orange have an unlimited broadband with a limit.
29 Sep 2007 62.136.30.***	beware if your a big downloader 30gb+ they will dump you after One warning and only give you a week to find an alternative. Head Office do not speak to us mear mortals by phone we are only the ones who pay their wages you have to write in by snail mail Funny that I thpught they were a communications company!!! think twice if your going for the "free" laptop deal you have to sign up for 2 years but they can dump you at any time.
28 Sep 2007 81.76.63.**	anadoo used to be good but since orange has taken over downhill
27 Sep 2007 91.106.2.***	Come back Freeserve/Wanadoo ... all is forgiven! Since Orange took over the "service" (Hah!!) is atrocius, and the Londistan "helpline" (what a misnomer!) is almost useless .. well it is TOTALLY useless if you're using someone else's modem/router as they flat refuse to even attempt to give any support even though the problem does not appear to involve the modem anyway! Then they cap your speed to half it's potential and flatly deny they are doing so. Bunch of liars! Charlatans springs to mind. Why don't industry watchdogs do something? STAY WELL AWAY FROM ORANGE IF YOU NEED B/BAND TO CONSISTENTLY WORK BETTER THAN DIAL UP and give you decent assistance at a reasonable rate should you need it.!
25 Sep 2007 84.68.80.***	Nice to have "free" bb with mobile, but I paid for the 8mb package and thats what I ought to have not the 500k im getting.. contract up for phone soon so g'bye orange !!!
24 Sep 2007 84.71.67.**	Garbage!! Don't go near Orange. They make it near impossible to complain and/or get out of their contract when thay fail to deliver. Awfull company
16 Sep 2007 81.79.126.***	Was fine when it was freeserve/wanadoo since orange have taken over the speeds have gone downhill drastically
16 Sep 2007 90.240.37.**	Dont join. They are hopeless. The customer service is awful. We have had so many problems with our broadband since joining.Helpline is also expensive to use.
16 Sep 2007 84.68.86.***	Speed OK have been advised 4.5M is the fastest I can expect on my line. Support seems to be better since end of July 2007. Only problem was change to smpt.orangehome.co.uk. but that seems cure during August
14 Sep 2007 91.108.10.***	Support is rubbish, THEY DONT KNOW NOTHING.. rest is good I just told her they had capped my broadband speed. and she was asking if i could access the internet THERE IDIOTS ;l
14 Sep 2007 91.105.85.***	The speeds have gradually decreased over the past 9 months. Random disconnections, web sites slow to load or hanging. Support is absolute rubbish from staff who are obviously not qualified. Contract up in 3 months and its goodbye Orange!
13 Sep 2007 81.76.81.**	Good value with the free uk land line call inc
13 Sep 2007 91.106.9.***	Never again. Gave me limit of 2Mbps then cut it in half after 1 month inactivity. Refuse to admit capping. Contract ends, so do I.
11 Sep 2007 84.68.72.**	At the moment, I could not recommend Orange as the service is not as good as when it was Freeserve then Wanadoo. It cuts off and the broadband speed is a lot slower than it has been. The pages don't always fully load. Call service not very helpful. I am seriously thinking of migrating.
09 Sep 2007 81.79.10.**	It just works, Not had any problems.
09 Sep 2007 91.104.228.**	sh** service, so they get a sh** review.
09 Sep 2007 91.108.27.*	Amazing value for money, includes livebox wireless router which is amazing
05 Sep 2007 90.240.185.***	Very polite customer service, but they never solve the problem, just talk through their script. When I finally forced my way through the ranks I was advised by an Orange manager that... read the small print!!!! "Orange supply broadband UP TO 8Mb, so they could supply you with anything that was greater than dialup and that was what you signed up when you agreed the contract" You can't complain!! You can't get out of the contract without a V lengthy procedure. They just want your money and do not care about their level of service. DO NOT GO NEAR THEM!!!! Go on ring them and ask them what they will supply as a minimum service.... Their minimum is dialup.
01 Sep 2007 91.105.251.***	Fine until connection problems, technical support pathetic, one to avoid.
01 Sep 2007 84.67.239.**	Do NOT join. Technical Support is utterly useless & clueless. Customer Services is barely better (unless you get the name of one of the few Escalations managers who are both honest & clued up - they'll quietly tell you to leave Orange ASAP). The Livebox has poor wireless coverage. And the LLU problem, leading to the infamous "PPP Server Down" message, is a disgrace. ORANGE will think nothing of you going without any Broadband connection for weeks, even months - and will have the sheer audacity to offer you a Pay-As-You-Go dial-up service in the interim (so you end up paying them twice!). The whole experience is painful. Please learn from my mistake. I was with Freeserve, who were excellent. Unfortunately, they got taken over by Wanadoo/ORANGE.
31 Aug 2007 84.64.235.**	Very reliable (few outages) but not particarly fast and lousy customer services. Will start shopping around at contract end.
28 Aug 2007 84.68.214.***	Am very happy with the service right now, if I followed everyone elses opinion I would not be getting my unlimited 8Meg broadband for £5!
27 Aug 2007 84.65.72.***	3 months of good quality trouble free service + free calls around the globe. Cant be bad!
26 Aug 2007 84.70.219.**	quite satisfied
25 Aug 2007 91.108.210.**	After being LLU'd (on the 4th August 2007) my BB service has not worked properly. Orange's customer service/support has been atrocious.
23 Aug 2007 91.104.182.**	ok when its working fine - their CS is unimaginably rubbish though so when its bad its terrible
22 Aug 2007 84.68.151.***	Terrible. end of.
22 Aug 2007 84.66.72.**	ok but a little slow for me i think i will be changing
21 Aug 2007 91.109.62.***	poor speeds,constant dropouts i will be looking for another ISP
21 Aug 2007 81.77.216.**	I was offered a supposedly better package as a sweetener in March, GREAT! if it was reliable. Been on the phone several times a week since then, about livebox problems. Seems ok this week, but it's only Tuesday.....Technical support was ok when it was in Rotherham, but now it's in India, I've ended up putting the phone down in frustration as I'm fed up of doing the same diagnostic from the script every time. When my contract is up, I will be going to a company with UK only call-centres. Good price is no good if you don't get any service.
20 Aug 2007 90.240.119.**	seems slow compared with previous ISP but it is cheap as an add on to a phone contract.
20 Aug 2007 84.70.91.**	The script changes every time I call. Stable on 4MB for 18 months - got the dreaded "speed upgrade" email. Speed awful - Call back in 48 hours they said - I called back in 5 minutes and had a linetest done. They reduced my line speed to fix the problem. This worked for a week, but now the connection goes down between 9 and 10pm every day. The excuses are laughable. If they tell me to reset my livebox or clear my internet cache once more I will scream. I am cancelling mid contract. I think I have enough evidence of a sh**e service to get out now.
19 Aug 2007 91.108.6.***	Just like Oranges customer service (who have trouble understanding me) cant be bothered. If you got this for free I can understand you keeping it otherwise choose any other ISP you wont be disapointed
18 Aug 2007 81.79.8.**	Gone downhill since Wanadoo and Freeserve!
18 Aug 2007 81.79.149.**	Orange is fine if you like surfing at 3am otherwise it's a continuous series of failed to load web pages. Evenings(peak time) with orange is so frustrating that I avoid using the computer at all. Speeds drop right down and web pages just don't load. I'm moving as soon as my contracts up and I advise anyone else to stay clear.
17 Aug 2007 91.108.216.**	Recent outage was for 5 weeks, phone support was useless, told me to do the same thing 9 times and never listened to me. When i demanded to speak to someone who could help i was simply put through to another person who read from the same script. When i eventually spoke to an English operative he openly admitted that the Indian call centre is useless. Despite spending £60 on phone calls to Orange i eventually fixed the problem myself! We've given the MAC code to another provider but we should have migrated yesterday, Orange appear to not want to let go of our line!
16 Aug 2007 90.241.29.***	After upgrading to 8M it's slower and less reliable than ever! Will be changing ISPs soon
16 Aug 2007 84.69.177.***	not very helpful when asked for head office phone number was fobbed of by rep saying they are not allowed to give it out
16 Aug 2007 84.71.189.**	u get 40gb download usage a month on unlimited package, which isn't exactly unlimited now is it? to top it off u have no way of tracking the usage and if u go over it they threaten to close your account. Perhaps a way out for some people trying to switch isp's!?
15 Aug 2007 90.241.12.***	Line speeds are a disgrace
15 Aug 2007 84.65.48.***	Terrible customer services
15 Aug 2007 90.240.249.**	Runs ok 90% of the time, then have a few days on and off of disconnects/poor performance. Phone support is a joke.
14 Aug 2007 84.65.67.**	at moment i am not pleased, :(
13 Aug 2007 62.136.177.***	indian call centres with 100% no knowlegde, or help/ support for any problems, they making money too off your phone call to them (if you don't use 150 from an orange phone) Never sign up with them please!!!! trust me
13 Aug 2007 84.64.164.***	Rubbish.Just had a nasty letter from them threatening to close my account for downloading 6Gb more than I am allowed even though I'm paying for 8Meg speed and unlimited downloads.My speed is never more than 3 Meg.
12 Aug 2007 84.69.234.***	Upgraded our line from 2mpbs to 8mbps without even telling us, nice surprise!
11 Aug 2007 81.77.74.**	For the love of god don't go with Orange BB, it's 100% genuine pants!!!!!!!!!!!
10 Aug 2007 90.241.47.***	Reliable but slow for an 8meg connection
07 Aug 2007 81.79.51.***	Cr@p
06 Aug 2007 84.69.77.**	No good ones
05 Aug 2007 84.69.159.***	Line speeds since "upgrade" to LLU are awful. Customer Service is even worse - if you don't use a Livebox they refuse to help you and hang up. Tried a Livebox but it doesn't work. Bloody w@nkers
03 Aug 2007 84.66.1.***	What a joke, con never works, 8mths of ringing india to get fobbed off with bu!! S#!t. True it's free with mob contract but still paying money etc. Don't ever bother with Orange for BB
03 Aug 2007 84.67.75.**	Been getting a great speed all the time, no outages and the price seems fair.
02 Aug 2007 81.79.82.***	Simply, utterly, awful. AVOID Orange at all costs.
31 Jul 2007 91.109.16.**	most unreliable cutting out in the middle of your work
29 Jul 2007 90.240.28.**	For god sake stay away. they are idiots. rang them this morning for a mac code, and got told you don't need one ? after i spoke to the third person it was too late ,they had canceled my broadband account. we cant do anything about it now sorry. you know where they can shove there free stuff and i would like to see them get the laptop up there....
27 Jul 2007 81.77.69.**	for me the best. cheap and fast
27 Jul 2007 84.69.198.**	Converted from ADSLMax to LLU my speed has decreased 1/40th to what it was. They tell you to call back in 48hrs, but have been saying that to all customers since Jan. If your exchange isn't LLU enabled for orange, you request a MAC code and go on the £10 retention plan, the service was very reliable and good value, but on LLU it's slower than dialup
26 Jul 2007 84.69.131.**	Satisfied until you have to contact support
26 Jul 2007 195.92.141.***	yawn
26 Jul 2007 81.77.221.**	I just wouldnt
25 Jul 2007 91.108.22.**	Complete and utter rubbish. Do not touch Orange with a barge pole.
23 Jul 2007 91.109.66.***	Continual brief disconnections
22 Jul 2007 91.108.33.***	I was sold an upgrade package from 2 Meg to 8 Meg with an increase in price and another year commitment. I have never had any change in download speeds, Maximum is 1.8 Meg. Was told that although my local BT exchange was capable of 8 Meg, that it may not be stable so they have capped my speed. So I am paying more mony for the same speeds. My next-door neighbour uses TalkTalk and has spends of upto 7.5 Meg. I think I am being ripped off. Would never recommend orange.
22 Jul 2007 91.108.54.**	Extremely poor customer service, locked into long contracts. Poor speeds.
22 Jul 2007 91.109.82.***	When they work - excellent - good speeds, no throttling, reliable service: If there's a problem - awful/no support, can take months to resolve, customer services non-existant
21 Jul 2007 84.66.15.***	If you are wondering which ISP to join, never ever even consider Orange. Voted the worst ISP by Watchdog in March 2007 and it certainly is. It was only by writing to the UK HQ and contacting Ofcom that I managed to get my MAC code so I could leave. Appalling.
21 Jul 2007 84.69.183.**	This last week or so I've spent more time offline than I have on it. Even just viewing this website I have been disconnected twice. Keep having to right click on the local area connection thingy in the right of the taskbar and selecting 'Repair'.
19 Jul 2007 84.65.116.***	Keeps disconnecting me
18 Jul 2007 84.68.83.***	F A B
18 Jul 2007 217.134.101.***	Orange is LOUSY! Orange is USELESS! Orange is DUMB! Orange is SHAMELESS! Orange employs RETARDS or ROBOTS in Technical Support, who keep mouthing about irrelecant "Factory-resets for LIVEBOX", "service escalations", "line tests scheduled" and "engineers on call" while they know full-well all along that the "PPP Server Down" problem is, 99+% of the time, nothing at all to do with your Livebox or phone line quality and everything to do with the low-spec, cut-price Alcatel boxes they - Orange - had installed at the exchange for the LLU, so they are just buying time by telling you to do useless/pointless things or wait for non-occurring or irrelevant-if-they-occur events. Orange's Customer Support tells endless LIES (example: "On no account can we give you Freeserve AnyTime dial-up while we fix the Broadband connection that no longer works, so if you want to go online you'll have to pay a second time for an inferior slow service, and pay a huge amount per minute, for Freeserve PAY-AS-YOU-GO access, sorry there's nothing we can do, it is policy.". That is a TOTAL LIE - complain to the right persons there and keep complaining and they can and will put you onto their free narrowband service in a second and send you a device to reset the line and get you back on (thereafter you can switch back to your Livebox). Now complain to their supervisor, www.ispa.org.uk and also to the industry regulator www.ofcom.org.uk/complain and to watchdog@bbc.co.uk - and check out www.orangeproblems.co.uk for 1000s of other innocent users being jerked around by these lousy SLIMEBALLS. Get the "secret" email addresses of their bosses there. Do not wait - ORANGE WILL PROMISE EVERYTHING ("just another 24 hours") BUT WILL NOT SOLVE YOUR PROBLEM AND YOU WILL STAY DISCONNECTED UNTIL YOU HURT THESE DISGUSTING JERKS IN THE POCKET. Cancel the direct debit to them immediately, they'll be laughed out of court and have to pay you damages if they try and sue you (by failing to connect you for weeks they are in fundamental breach of the implied terms of the contract; their tricky small print is worthless crap which would be disregarded). And if they delay giving you the MAC code so you can migrate to a proper ISP, you can sue them for consequential losses through denied access and win, as have many - how does £700 damages sound? Plenty of excellent ISPs around, Orange are the worst national ISP, voted the worst ISP in the Watchdog poll.
18 Jul 2007 84.64.247.***	f**king rip off!
17 Jul 2007 217.134.80.***	Do NOT join. I ended up with them only because I joined Freeserve, who were fine, and Freeserve were taken over. My broadband with Orange stopped working ages ago, and they want me to PAY EXTRA for slow dial-up while they take 5+ weeks to sort out their problem. It is an outrage. Speaking to the morons or liars on their "Technical Support" will get you nowhere. DO NOT JOIN ORANGE! YOU HAVE BEEN WARNED!!
17 Jul 2007 90.240.106.**	Sooo much better than Pipex and I get free calls around the world. Brill.
16 Jul 2007 84.64.49.***	not very helpful
15 Jul 2007 91.109.24.***	Absolute joke!!! Robbery.
15 Jul 2007 84.66.236.***	Connection constantly dropping, nobody knows what to do in their call centres in india!
14 Jul 2007 84.70.244.***	Very bad customer service. I'm on 8mb package and all I ever get is 2mb if i'm lucky. Keep losing connection. I can't wait to leave them.
13 Jul 2007 84.66.37.**	the dogs bollocks, best isp in the country
12 Jul 2007 84.70.38.**	I FIND THIS ISP S**T sorry but i do... im on an 8mb package but the best speed i can get is 0.7kbps ***********seriously************ AVOID AT ALL COSTS
12 Jul 2007 84.71.32.***	WE have had no problems at all since setting up 10mths ago.
09 Jul 2007 91.108.153.**	No better than average!
09 Jul 2007 84.64.207.***	As I have said in the forum The " special provisioning team " who are the section from Orange who do speak to BT say it's not their policy to speak to BT about any technical or speed related issues and now all there tech support call centers are to be moved to India as well, my advice run away if you can !
08 Jul 2007 91.109.31.**	The worst ISP in the world
05 Jul 2007 91.109.7.**	Took approximately 10 weeks to get connected after receipt of Livebox. Absolutely abysmal customer support and technical support. Horrendous trying to communicate with them. Still on speeds less than dial up for over a month now. This feels like a con, and they are about to lose yet another customer (as well as dozens of colleagues, family and friends). Will never buy any Orange products or services for as long as I live. Lost all confidence in Orange service/products, and dismayed at their support. Rude staff who find it virtually impossible to communicate between themselves, and consistently seem to lie when confronting technical and account issues. After speaking to the cancellation department, was told by one of their so-called professional staff (after being on hold for over an hour) that "We're closed now. I'm going to have to go or I will miss my transport home". He then put the phone down on me. That said it all. Time to move ISP. Please take my advice. Stay well clear of this company, they cannot deliver what they promise. Appalled.
04 Jul 2007 91.109.47.**	BEWARE of Orange. Very BAD ISP. Extremely low speeds and very rude and useless customer support. I've had them laugh at me and hang up after telling them I want a MAC code to migrate to another ISP. They are unwilling to listen or help and tell you lie after lie. Speed is just unacceptable and often disconnects altogether. They break their contract and cut you to 2Mb when you're supposed to be on 8Mb. Really finding it hard to get away from Orange. Never get involved with them, they will try to trap you and send you MAC codes that don't work. They should be shut down and fined.
04 Jul 2007 84.65.183.**	Customer Service (commercial and technical)are inept, incapable, lie and unavailable! Can't wait to find proper ISP like Freeserve used to be!!
03 Jul 2007 84.70.117.***	The only thing i hate is the slow upload speed and the crappy support.. Other than that its fine for me.
03 Jul 2007 84.66.207.***	keep well away
02 Jul 2007 84.68.105.***	orange is SLOW
01 Jul 2007 84.69.63.***	CRAP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
30 Jun 2007 91.109.117.***	Up to 8MB - you're having a laugh. Indian call centres have no technical knowledge and don't care either. Poor. Avoid.
30 Jun 2007 91.104.249.***	Do not under any cicumstance join orange ,months of no connection indian call centres who know nothing and give you a run around full of promises but nothing ever happens.Don't believe me,google orange problems
30 Jun 2007 84.71.99.***	More than happy with my Orange connection. I have had problems with other ISPs in the past and none at all with Orange.
29 Jun 2007 91.109.36.***	Appauling
28 Jun 2007 84.70.168.**	Stay well clear. Just spoke to one of few remaining UK support staff who advised from next week ALL support will be handled by Indian call centre. THE END.
28 Jun 2007 84.68.113.***	I had to call about 3 times through out the weeks to help get the broadband setup. The first to calls the people I dealt with were useless. Seems like the broadband department are a bunch of monkeys. I had to register twice because some Idiot couldn't get a connection because the test found an incompatable device plugged in (my old Router from the last supplier). Rather than ring me to find out what it was, he just closed the call and no one bother to contact me till I called chasing a week later. It wasn't till the 3rd call that I got a helpful fella who knew what he was doing.
28 Jun 2007 91.109.26.**	unreliable
28 Jun 2007 62.136.215.***	Used to work fine, but for the past few months the connection drops out constantly.
27 Jun 2007 84.69.254.***	so so
27 Jun 2007 91.109.44.**	One word. Useless.
27 Jun 2007 91.104.191.*	some help is first class if you get the right person other times very poor indeed
26 Jun 2007 84.69.205.***	Please please avoid. Awful service. Only get good speed after midnight and that's only if it works. Once again AVOID.
24 Jun 2007 91.108.25.***	The most frustrating experience I have ever had. Blame everybody else, hours on the telephone. Nil customer service
24 Jun 2007 91.109.38.*	if you are thinking of orange go to the green grocers at least they work,i will be laeving them soon,k,wrap
24 Jun 2007 90.240.23.***	i think orange should scrap their broadband service. promised to give me 8Meg.but becuase in my area only 3meg is allowed they gave me 3 meg and now my speed is 30kbps can u blv it ? less then dial up
20 Jun 2007 91.104.74.**	Dismal
20 Jun 2007 91.108.9.***	sh**!
18 Jun 2007 91.109.57.***	web support pages informative but not very useful if you can't access them owing to poor connection speed and lack of depedability
18 Jun 2007 91.108.191.***	absolute crap worse than aol
17 Jun 2007 91.109.22.***	This has to be the worst ISP of all time. VERY slow speeds in the evenings and weekends. If your looking for a broadband company please don't pick these.
17 Jun 2007 84.68.83.***	wont work this morning, usually slow . crap. im off
15 Jun 2007 91.109.49.**	2meg package - often way below this at peak times. Frequent disconnections. Useless support.
15 Jun 2007 90.240.223.**	always seems as though it could be faster
14 Jun 2007 81.76.6.*	Im on 8meg, but never get more than 1.4meg and average 800kbps. I live only 300m from my ADSLmax exchange. Poor considering I pay £22 per month. Not used the support as I probably know more than any of their poorly paid helpdesk staff - I hear they are bad.
13 Jun 2007 84.67.155.***	Very poor speed in the evenings.
12 Jun 2007 84.65.87.**	Slows to a halt in the evenings. Pityfull excuse for an ISP. Avoid like the plague.
11 Jun 2007 84.65.124.**	If you can speak Hurdu you will be ok, if not use an ISP with UK call centers
11 Jun 2007 84.70.148.**	will be changing provider shortly as my time with orange has been painfull it was a brilliant service when they were freeserve then wanadoo but with orange a very very poor service
10 Jun 2007 90.241.14.**	sh**e. Don't bother it is to much hassle.
10 Jun 2007 91.105.31.***	speedtouch connection OK, but wieless via Livebox is awful, frequent disconnections & slow. In addition "free" VOIP phone line has not worked for months. The telephone help service is hopelss.
09 Jun 2007 90.241.141.***	AVOID.My 1mb often slows to a crawl and suffers outages most days.Support is appalling.Robot- like script reading "advisers" in India are hopeless.Can't wait for contract period to finish so that I can migrate -- anywhere has got to be better than this rubbish ISP
07 Jun 2007 91.105.41.***	Do not join - at any cost unless you want to regress back to modem like speeds
06 Jun 2007 81.77.178.**	Cannot say anything good really.
05 Jun 2007 84.66.162.**	Was fine until it developed a problem . Technical support the worst i have ever experienced in my life.The send you round in circles ,you will think you are insane !! DO NOT SIGN UP TO ANY ISP THAT HAS A 12 MONTH CONTRACT .YOU WILL SEE A FEW AT THE TOP OF THE ISP RATINGS ON THIS WEBSITE THAT OFFER 1 MONTH CONTRACTS.This pushes the company to give you good service . Learn by other peoples mistakes !!
03 Jun 2007 84.67.140.***	Pants. My suspicison is that they are using traffic shaping, throttling on P2P traffic. In the past i never noticed this, more recently after an hour or so at 100 kB/s the line rate drops to a trickle <5 kB/s unacceptable for P2P use. This really sucks, i notice in their terms and conditions they reserve the right to do this after two hours. I couldn't get a definitive answer out of Customer Services, so decided to migrate (am looking into Be or Sky broadband at the moment)
01 Jun 2007 84.70.96.**	Doesn't work half the time.
30 May 2007 84.66.185.***	Simply appalling, absolutely ****ing appaling. Took me 6 weeks to set up, unbelievable problems moving house, customer service is worse than you could possibly imagine. You may think I'm exaggerating, but sadly for me, I'm not. AVOID Orange at all costs.
30 May 2007 91.104.142.***	this is an appalling service that should not be offered to the public - it is queestionable whether they are breaking the trades description act by so doing. It seems to be incompatable with Outlook Express, and the basic service is very patchy.It is virtually impossible to run a business with Orange as the ISP provider.
30 May 2007 84.70.84.***	Doesn't even work half the time, and when it does its pi** poor.
29 May 2007 81.76.98.**	Speeds getting slower never above 2 megs, should be 8megs, most of time at 512kb in evenings. I Don't bother to phone customer services waste of my time and money. 8 Months till I can change can't wait!!!!!!
29 May 2007 84.64.26.***	Speed at 2mb is much slower than the estimated 5.5mb also Talk service has still not been activated... "Not Impressed"
29 May 2007 84.65.28.*	Much lower speeds than promised. Customer service is useles. The latest issue, said we were getting a free speed upgrade (LLU) but this was cancelled and we were not informed.
28 May 2007 84.65.1.***	Been pretty much terrible for over a year with connection slowdown in the evnings and weekends with constand disconnects. Avoid.
28 May 2007 84.64.206.***	Very Very Poor, Incompetent Customer Support (Unlesss Telling Lies, Then Very Competent) Total waste of time and I cant wait to ditch them.
28 May 2007 84.70.115.***	Constant outages. Many evenings without connection. f**king disgrace.
28 May 2007 84.69.159.***	The price isn't too bad. The speed is disgraceful the support is non-existent and often full of lies. And when it's at it's best it's poor. Please please avoid.
27 May 2007 84.70.33.***	I f**king hate Orange.
27 May 2007 91.109.67.***	Absolutely dreadful
26 May 2007 84.69.159.***	Crap!
26 May 2007 91.109.111.**	Intermittent conection at variable speeds and appalling support based in India. Go elsewhere!
26 May 2007 91.108.185.***	Paid for 8mbps but 3.5km away from exchange what should my speed be?
23 May 2007 84.69.220.***	it is free but i would rather pay for a reliable and quicker service. A real case of - you get what you pay for.
22 May 2007 81.79.154.*	dont expect any help from the care staff make one initial complaint by email then go to tha ispa after ten days
22 May 2007 84.70.140.***	Rubbish
22 May 2007 91.109.98.**	If you are thinking of joining - DON'T. Daily disconnections, often can't send emails & terrible customer support. I hate them and am now moving ISP.
21 May 2007 84.69.98.**	very few occasions when adsl not working in years
21 May 2007 84.69.161.***	use to be good before it changes to orange. Very very slow come 5pm
21 May 2007 91.104.5.***	Unreliable. If you don't like someone, get them to sign up to Orange.
20 May 2007 90.240.6.**	very good... unless you want to use the internet.
20 May 2007 81.79.7.**	rubbish
20 May 2007 91.105.111.**	Just been offline for another week (second time). At the end of my tether so have cancelled my contract. Enough is enough. Poorly trained customer support based mostly offshore. Just get you to reboot the livebox and ring back (at my expense ) in 48 hours. Just ried the speed test 300kbs on a 1meg connection and this is typical on an evening.
19 May 2007 84.69.141.*	Poor tech support in India, poor line speeds (best 912kb, worst 406kb) sould be 2mg, intermittent line drop. There is no such thing as a "cheap" isp
19 May 2007 84.69.135.***	I am supposed to be on up to 8mb speed but I have been on 512k for long time now...
19 May 2007 91.108.60.**	Speed now improving, cost with Phone deal good, free worldwide phone quality varies, Broadband rarly fails BUT Support form India vitually non existant!!!
19 May 2007 91.109.189.**	utter rubbish - 5 weeks from "upgrading" me. First 4 weeks no service then they made me a "VIP" and I got 1/2 my line speed back. VIP = Vastly Incompentant Provider
18 May 2007 84.70.90.**	dont join orange this company since buying out wannadoo and having a mass mobile phone and internet connection making all regular paying customers have suffered BIG TIME slow downloads and unsorportive help from the so called orange team have made me look elsewhere for a better reliable service--if you like slow speeds then orange is for you if like me you like fast reliable speeds go somewhere else---ive had enough and am taking my money elsewhere...
18 May 2007 84.70.3.**	too many outages
18 May 2007 84.70.28.**	The speed is better than it was, im getting an average of 7mb/s now, compared to the 512kb/s i was getting. Have been disconnected every night for 2 weeks, but it didnt happen last night.. Whenever we call them up,l we get someone who doesnt even know a word of english. Paying £5/mo because we have a moblie contract, thats the only reason my parents wont change ISP. :@
17 May 2007 84.70.77.***	Service deteriorating by the day ... customer care non-existent. A sinking ship.
17 May 2007 81.77.205.***	Price would be good if it works but then they've lied about it being unlimited. I'm giving them a couple more days to sort my fault out or I'm migrating. Can't live or work with dialup speeds. 130kbps line, with 10kbps download speeds.. Paying for 8mb!!!
16 May 2007 84.68.238.***	This is third world broadband service at it's worst!
16 May 2007 84.67.172.***	After a bad spell in early 2007 I have had fairly consistent good speed over the last month particularly. Response to email contact is fairly instant but it is automated and a personal help is hardly help at all - have had to deal with a few problems myself and done it quicker
16 May 2007 84.68.1.**	After being with wanadoo stuck with 512k £17.99 mth I rung the new provider Orange for MAC code. They never supplied my MAC and convinced me to upgrade to livebox 8 mb for £12.99. Sounded to good to be true... and it was. I get 224k and download speeds of 10kb- and they now say I need to pay £300 to end the 'new' contract i made over the phone which is b*ll*x I would AVOID!!! ORANGE! they are liers! and cheats! and there support is in india and dont know what they doing VERY POOR SERVICE! used be ok with freeserve now cr*p!!
14 May 2007 62.136.40.**	not good for playing on line games too slow. sometimes turns off,when downloading aswell. used to be great as wannado/freeserve, orange sucks if your in to on line gaming.
14 May 2007 84.70.4.**	Slow, Random disconnections at the most inconvenient times, Support is terrible.
12 May 2007 91.105.113.***	The worst ISP ever dreamed up! After constant problems for ages I had 3 months of good speeds, now I am lucky to get a 56k type connection, all this on a supposedly 8mb max line. As soon as my contract is up I'm migrating, this company doesn't deserve any customers, their support is rubbish, the speed is rubbish and the line drops connections all the time. avoid like the plague!
12 May 2007 84.70.252.***	Cant connect at all during peak time, Orange are bottom of the pile for a reason, awful ISP.
11 May 2007 81.76.19.***	Fantastic ISp, no problem, excellent helplines (in my opinion), speed great, and 100% reliable
11 May 2007 91.104.102.**	Was promised "upto" 8 Mbits/sec speeds... without ordering/asking for it! Pity. It has been a mess since then. About to switch.. cannot take it any more!!!!!
11 May 2007 84.69.200.**	Doesn't work half the time, when it does its far from good.
10 May 2007 84.66.24.**	I get a connection once a week if I'm lucky. £70 worth of phone calls over two months and still I'm getting nowhere. AVOID!!!
10 May 2007 91.105.14.*	Orange are the biggest pile of crap ever, downloading files at 0.3kb/s NICE.
10 May 2007 84.70.234.***	I'm with the previous poster - speeds did pick up a little through April but still nothing beyond 2500kps. Speeds have steadily got worse again since, with noticeable lag times and downstreams of 500kps which is 7500kps less than I should be getting based on the package I subscribe to and the exchange which serves my area. NOT GOOD ENOUGH!!
09 May 2007 91.105.36.**	a very poor broadband service from orange, they should just stick to mobiles. speeds are really poor after 5pm. and always blamed on exchange load but never orange. although there was improvement in the speed towards the end of April the sppeds have really gone down this week with only download speed of 0.5Mbits. thats just 7.5Mbits off what im supposed to get
08 May 2007 84.66.66.***	absolute balls!!!!!!!!!!!!!!!
07 May 2007 91.108.21.***	Very,very poor technical support and fault troubleshooting.
07 May 2007 91.109.145.**	Orange must be the worst ISP ever. I would not wish my worst enemy to be landed with them.
07 May 2007 91.105.91.***	just gets slower and slower if you're not cable
06 May 2007 84.65.6.**	Good connection but extremely poor customer support. Help pages not too bad.
06 May 2007 62.136.41.***	fairly relable till you try to uprate your speed!! then customer support expensive and elusive>
06 May 2007 84.69.142.***	Improved speeds, still poor during peak time, stay away.
04 May 2007 81.77.15.***	very consistent
04 May 2007 84.69.96.***	best isp ive been with
04 May 2007 84.66.15.**	excellent
04 May 2007 81.79.224.***	Never had a problem in 14 months Satellite receiver connected 24/7.. Livebox never dropped a call
04 May 2007 91.105.76.**	it just gets slower and slower
03 May 2007 90.241.25.*	I work for them so I know what I'm doing, and if anything goes wrong I know what to do to sort it. Shame nothing's gone wrong, I enjoy a challenge.....
02 May 2007 91.105.161.**	Ok when it works, can't get it repaired as the cs muppets are useless
02 May 2007 84.71.29.**	getting more unreliable - upto half a day with no connection or when working can knock you off anytime
02 May 2007 84.70.193.***	After 1 week of being completley cut off the internet has returned with blazing speed.
01 May 2007 84.66.240.***	in recent weeks utter rubbish - sick of orange's platitudes. mac time!!!
29 Apr 2007 84.65.81.***	Cant really say anything bad about Orange as they have always been spot on for me. Only problem is sometimes in the early evening my local exchange just cant cope and i get stupidly slow speeds, problem is semi resolved with a disconnect/reconnect. Most of the time im just simply surfing in the evening so it doesnt matter as i do most of my heavy dl'ing in the day when all the kids are @ school.
29 Apr 2007 91.105.121.***	Have been getting 1 meg for some time now. Went down 4 days ago and now back on 0.3meg, crap!!!!!!!
29 Apr 2007 91.105.19.***	Its on a downward slide. Time to get out I think.
29 Apr 2007 91.109.49.**	Suffered with constant disconnections, now a bit better but still slow 2.2Mbps on a "upto" 8mbps service
28 Apr 2007 91.109.141.***	Was fine on 2Meg. 8Meg not worth the trouble
28 Apr 2007 84.70.8.**	Dreadful don't touch them with a Bargepole.
27 Apr 2007 84.70.6.**	I am still trying to learn to tolerate this but its making me poorly. Orange suck cheese. They've had too long to make this work, these can no longer be classed as 'teething troubles'. This is a second rate service which has no internal funding - Orange just want to compete with the big-players and own an ISP, knackers to the responsibilities that go with it. I have struggled along for far too long now giving them the benefit of the doubt and truly believing that perhaps theyve got a team of engineers working 24/7 trying to correct the problems. I now realise that I have been somewhat mistaken. All my neighbours are languishing in 6 - 8 meg connections with other ISP's, quite a few of them are paying less than me for the luxury. I am plodding on at between 300kps and 2mps max whilst paying 20 quid a month for my 'up to' 8mps connection. A week or a month or a quarter without full service is fair play, understandable, acceptable even, but consistent and unrelenting slow speeds over months and months of subscription with no promise of better service or acknowledgement of fault, is starting to make me grate my teeth in my sleep. bast***S !!
27 Apr 2007 84.70.82.***	poor
27 Apr 2007 84.69.152.**	f**king crap
27 Apr 2007 81.76.245.***	Its a very expensive waste of time. Utter utter utter utter bobbins.There is not enough space to list all of the objectional descriptions for "Orange the future is bleak" Unless your a sadist, get your isp elsewhere.
26 Apr 2007 84.70.170.**	http://www.speedtest.net/result/118385067.png
26 Apr 2007 81.79.118.**	I can honestly say I have never had a problem with them
26 Apr 2007 84.70.224.**	Orange are a joke.
25 Apr 2007 84.71.158.***	3 weeks with no connection and very little help from their tech team, not impressed
25 Apr 2007 91.109.144.***	Since Orange put my line on LLU have decreased speed from 7Meg to 2.3Meg
24 Apr 2007 91.109.16.*	Technical helpline works from a rigid script, if your problem isn't on the script???
24 Apr 2007 84.66.55.**	The continuing saga of my upto 8meg with Orange. Over a week has passed since I reported fault, every time I ring the support desk I get a different answer to what is being done, which in reality is nothing, i had a reasonable connection until Orange took over from Wanadoo, which has slipped quickly until the 16th April when my connection died. They can't do this they can't do that when you ask for assistance, in fact the main thing they can't do is offer a good service... Stay away!!!
24 Apr 2007 90.240.55.***	1st couple of weeks a bit unreliable due to training, but now its fantastic i get between 5.5-6.5Mbps constant on mid package and soon i will get the max package. Better than UKFSN and Aquiss my previous isp, now only paying £5/month Sky will get better and better, they are new to broadband and will have teething problems. Support is excellent aswell, ignore tier1&2, tier3 are the fantastic.
24 Apr 2007 91.108.12.***	paying for 8MB getting 2MB 1st month lost connection for a week and then got downgraded to 2MB package, never again!
23 Apr 2007 81.77.171.***	only want your money
23 Apr 2007 84.70.195.***	No attempt at fixing their problems, crappy ISP at best.
22 Apr 2007 90.240.53.**	Problems too numerous to mention. "Technical Support", as has been mentioned, is a few bewildered curry chefs getting paid two mud pies per day to read from a cue card blaming everyone but Orange for your problem. To say they are a bunch of hopeless motherf**kers is an understatement.
22 Apr 2007 91.105.163.***	Some days conection keeps failing .Phoned londistan up .waste of time just keep banging my head against the wall ,hope to wake up one day and hope it was all a bad dream!
22 Apr 2007 84.70.17.***	Useless, unusable during peaktimes, not to mention the constant dropout and login problems, utter sh**.
22 Apr 2007 62.136.133.***	Disgusting in the evening
22 Apr 2007 91.108.36.***	always drops out
21 Apr 2007 91.109.49.**	Speed fair, but likely to drop out during bust periods,NO online help or E-mail address, you will wait 10 to 15 minutes to get to speak to anyine when you phone up, only to find you have rang the wrong extension.Recentlyhad to contact the Technical section, who were going to ring me back with in the next 48 HOURS. this does not help when thier server is down. Fair speed..Service RUBBISH
21 Apr 2007 62.136.59.***	Rubbish, I wish I hadn't signed up for it.
20 Apr 2007 84.69.218.***	The future is so f**king not orange.
20 Apr 2007 84.70.94.***	f**kING sh** I HATE THIS PILE OF CRAP, SLOW AS f**k ALMOST WORSE THEN DIAL UP SOMETIMES. MAKES ME pi**ED OFF. f**k ORANGE! :@
20 Apr 2007 84.68.206.***	i started with Freeserve and tbh they were fantastic for me but as wandoo took them over it started to slide now with orange I have problem after problem, there call centres have no knowledge, and just repeat everything to keep you on the line longer ( clever they get more for the call) I have an outage at the moment that has lasted a week, with connection only lasting 30-80 seconds. On the day of reporting problem i was told to ring back next day for results on line test. i rang back next day to find that no test had been done. I was told the fault would be rectified in 2 days, it is now three days past that and still no improvement. do yourself a favour stay away...
20 Apr 2007 90.241.154.***	Works well, a few drop outs but speed normally OK
20 Apr 2007 84.67.246.**	Rubbish... Don't go near them!! It will also cost you a fortune to get out of the contract when they fail to deliver.
20 Apr 2007 84.69.157.***	No words can stress how crap Orange are, warning they're french.
19 Apr 2007 84.70.116.**	Unhelpful customer services
18 Apr 2007 81.77.119.**	The support is really bad. They use very low level support staff. They leave you on the phone for hours trying to get to talk to someone that knows what ADSL is. if anything goes wrong it takes a month to get anything to happen. Its not worth £17.99 Its makes much more sence to go with £16.50 with one of the top 5 on dslzone.org they CANT possibly be worse and you save some money !
18 Apr 2007 84.71.119.***	orange is crap try anybody else but orange and never phone tech support cause they dont know what there doing
18 Apr 2007 81.77.64.**	VERY VERY SLOW, TOTAL CRAP, THAY JUST DONT CARE
18 Apr 2007 84.70.200.***	How the **** are they getting away with this?
17 Apr 2007 84.68.249.***	Lousy ISP
17 Apr 2007 91.105.161.***	Now i know why its the worst isp provider. TOTAL CRAPpppp!
17 Apr 2007 213.48.56.***	Unrelaibale slow connections. Lie, Give you the runaround, run the same fruitless tests, keep telling you to ring back in 24hrs
16 Apr 2007 62.136.89.***	Awful, plain and simple. Provides no support for wireless adapters other than branded orange ones. On 8meg rated 0.5meg - 2meg max.
16 Apr 2007 84.70.210.**	A month on being voted the worse ISP by Watchdog, still as crap no improvement at all.
15 Apr 2007 84.66.84.**	email both to and from me regularly getting lost or bounced. cannot get any help from orange. seriously considering moving.
15 Apr 2007 90.240.136.***	They need to get more bandwidth for everone, they also need to improve on peak usage time speed. Other than that it works. Just dont expect any help or performance.
15 Apr 2007 84.71.200.***	Dont waste your time with this bunch of clowns The customer service is non existant they just make it up as you go along As for technical help in India 2 It only good for a laugh " Except its costing you Money " Cant wait for my mack code
13 Apr 2007 84.69.101.**	By the time we ever get upgraded to 8mb/sec which we was told we'd get soon as our line could support it (13months ago!), everyone else will have virtual cyber wear, where you can get information electronically signalled to your brain in an instant! God orange are sh**!
11 Apr 2007 91.105.160.***	customer surpport. Its a con .Bugger all help from poeple that dont understand plain english!
11 Apr 2007 84.70.55.***	Can't stay connected for more than 5 minutes, network problems, can't log on once in a while, slow during peaktimes...
10 Apr 2007 84.70.83.***	f**kING sh**
09 Apr 2007 81.77.161.**	Excellent, Better than Fast.co.uk, I get 8MEG ALL DAY LONG!
09 Apr 2007 84.70.166.**	Disgraceful service
07 Apr 2007 86.141.75.***	PPP Seevre always down - rubbish customer support! AVOID AVOID AVOID!
07 Apr 2007 62.136.110.***	my wife has had to retire from an online course she was doing because Orange weren't able to provide an adequate Internet service. That's all she had to look forward to because she is disabled. The future's bright.. but only for the board of directors at Orange.
05 Apr 2007 91.105.184.***	dont bother even thinking about joining orange .Unless you like poor conections and bugger all help from Londistan?
04 Apr 2007 91.105.135.***	crap
04 Apr 2007 81.79.163.***	Very slow speed to what package says.
03 Apr 2007 91.105.9.**	slow and very very slow after 17.00pm, ouitages, non-existant truthful customer suppport. leaving soon.
03 Apr 2007 91.105.135.**	Company went from being the best ISP under Freeserve/Wanadoo to the worst ISP under Orange within a few months .The manager should hold his/her head in shame!
02 Apr 2007 84.65.217.***	poor.
02 Apr 2007 84.70.74.***	A very seriously poor provider, very inadequate, very poorly organised and run. a company that's heading for liquadation in the next 2-3 yrs if it carries on like this. The FRENCH have always tried to f up us Brits but have never done so, so sod off back to wine glugging, garlich chomping france.
01 Apr 2007 90.240.183.***	brilliant service during the day but dial up would be quicker at night!!!!
01 Apr 2007 91.105.191.**	AHHhhh If i had a GUN!
01 Apr 2007 84.70.246.**	Would recommend NOT using Orange
31 Mar 2007 84.69.186.***	Went to hell the day i got put on LLU.
31 Mar 2007 81.77.88.***	If i was a manager I'd feel embarrassed to say i worked for orange!
31 Mar 2007 91.109.166.***	USELESS, LIARS, INCOMPETENT
31 Mar 2007 84.69.3.***	I hate them!!
31 Mar 2007 84.64.212.***	crap
31 Mar 2007 84.69.162.***	My router syncs at over 8000kbps, but actaul speed rarely goes above 2000kbps. Line keeps dropping which makes online gaming impossible, and there 'support' are absolutely shocking (they keep fobbing me off)
31 Mar 2007 91.105.149.**	Do your self a favour ,dont go with orange unless you like lots of STRESssss!
30 Mar 2007 194.247.231.**	great!
30 Mar 2007 84.66.201.***	crap!!
30 Mar 2007 84.70.31.**	Stinks
30 Mar 2007 91.108.236.***	crap
30 Mar 2007 62.136.55.***	8mbps line getting 1.5mbps... bad support, etc. You all saw what was on watchdog the other day :p
30 Mar 2007 84.67.12.***	Don't even give the tiniest amount of consideration!
29 Mar 2007 91.109.39.***	Speeds are appalling for what I am paying. LLU sucks, but I'm just at the beginning of a contract.
29 Mar 2007 84.67.215.**	tech support goes out to india so if you got a problem dont expect much help !!
29 Mar 2007 91.109.22.***	dont bother they are a load of rubbish poor support very slow
29 Mar 2007 84.69.249.**	One week on after being outed by Watchdog as the worst ISP, still no improvement. Getting worse to be honest.
29 Mar 2007 91.105.146.***	If you have one ounce of sense .Dont go with orange . TOTAL CRAP!
29 Mar 2007 194.164.231.**	Can't really argue with free broadband (with my phone) except it is econo-service with Orange. Broadband ALWAYS works perfectly but emails sometimes can be iffy.
29 Mar 2007 62.253.219.***	Lol, Great service my behind, You dont work for orange by any chance do you? Steer well clear of this amateur ISP.
29 Mar 2007 62.136.172.***	watched watchdog the other day and was quite surprised, i've always had super service and the technical support guys were helpful when i've needed them... guess i'm the exception to the rule?
28 Mar 2007 84.71.106.***	While they were Freeserve and Wanadoo they were great, but as soon as Orange bought them they went downhill. Waiting for my MAC code now.
27 Mar 2007 84.70.76.***	Date 27/03/07 21:07:40 Speed Down 999.73 Kbps ( 1 Mbps ) Speed Up 215.08 Kbps ( 0.2 Mbps ) This is what typical connection speeds look like when you sign up to 'Orange 8 Meg Broadband Unlimited' Impressive eh? Do NOT waste your money!! Once you sign up to all the propoganda and lies you are commiting yourself to 12 months of disappointment and frustration - it really does wear you down once the days pass into weeks, and weeks into months. There's no way out, you trusted the expensive TV advert, the 2 page advertisement in your weekly magazine, the mailsort junkmail flyer through your letterbox. You signed up to the promises, you became a statistic - you now have nothing at all. If you really want a bit of orange, go to a greengrocers. The future sucks !!, the future is any colour but f**king Orange.
27 Mar 2007 62.136.155.**	works when it feels like it.
27 Mar 2007 91.105.141.***	Orange! if this is broadband ,forget it ,your beter off with a good book and a cup of coco! Has for customer surport.Bullsh** comes to mind!
27 Mar 2007 91.109.132.***	No support - they are useless. I would get on better by phoning any random number in India.
26 Mar 2007 84.70.149.*	pi** poor for all that are on Orange LLU, those who are lucky enough to be on ADSL Max would eventually be migrated to LLU. Recently on Watchdog the Orange guy said they're going to expand their network(LLU), not even a mention on improving it even though there pi** poor service has been severely critise, Orange are digging their own grave. Mr Joe average will eventually see the light.
26 Mar 2007 84.70.128.**	Date 26/03/07 21:11:01 Speed Down 1029.66 Kbps ( 1 Mbps ) Speed Up 236.31 Kbps ( 0.2 Mbps ) NOT WHAT I AM PAYING FOR !!! Sort it out, if I offered a service as sh** as this I would never work again and would expect to be sued. Is this industry exempt from such legislation? Maybe we should all pursue self-employment as an ISP, seemingly all governing bodies have no interest in such activites providing you can offer an 8p a minute dial-an-indian customer support line and a wa** service. This puts the whole broadband thing in a bad light at a time when competition is so strong and internet is so popular. Orange ARE sh** !!
26 Mar 2007 81.79.108.**	orange is very reliable and the price a month is fantastic i will use them for the next few years
26 Mar 2007 84.70.209.*	I cannot understand why Orange will not financially support and improve on their aquisition from Wannadoo. Surely a company of this size could become the envy of the Broadband circus with its financial clout. Instead it seems to let its service simmer in dis-functional mode leaving it bottom of ALL recent surveys including BBC Watchdog. There is so much potential here with such a strong company name but the service has been so poor and for so long that regaining trust is going to be a huge mountain to climb, perhaps even impossible now - maybe they should consider selling out to a better organised company who perhaps have what it takes to make it a market leader - possibly a rival mobile phone network with a bit of financial savvy and a keen desire to be THE BEST at what they do. I will watch from the sidelines until my contract expires then I am leaving along with most of my colleagues. Don't phone customer support, they'll only ask you if you want bhajis with that, and do you want your kebab with chilli and salad?
26 Mar 2007 84.69.177.***	Trash.
26 Mar 2007 84.66.16.**	always get the speed that you pay for and only downtime is duing 3-4am
26 Mar 2007 81.76.117.**	Too much emphasis on getting new customers and little help to old original Freeserve/Wanadoo users taken over - and old customers do not seem to get the services given readily to new users who they wish to get mobile phone business from as well. My mobile has been with Orange for 15 years yet I do not get the same benefits as new users on my BB.
25 Mar 2007 62.136.217.***	Orange specialises in giving you headaches and sending your temper through the roof.
25 Mar 2007 84.70.102.**	Pretty much limited to browsing the net, too slow for anything else.
25 Mar 2007 91.105.140.**	the head boss should be put up against a wall and shot! For miss selling! Avoid if you have high Blood pressure.You have been warned.!
25 Mar 2007 84.70.80.***	Ridiculous speeds as I'm on the 8-meg unlimited and my connection has been rated 1-2 megs on a good day, avoid please at all costs.
24 Mar 2007 91.105.173.***	total rubbish
24 Mar 2007 84.69.252.***	Loves to point the finger elsewhere as an excuse for their horrible service, "its you", "its your PC", "its your modem", "its the BT phone"... Total BS, dishonest cowboys, Orange doesn't own up and take responsibility for their crappy service.
24 Mar 2007 84.69.179.***	Took top honours for being the worst ISP according to the Watchdog survey. You don't really need to know more.
23 Mar 2007 84.70.200.***	Worst than dialup.
23 Mar 2007 62.136.199.***	like being on dial up-if you complain,it takes half an hour to get through to vindaloo land
22 Mar 2007 84.66.84.***	Not had any problems for some while and very reliable
22 Mar 2007 84.69.236.***	The fact that Ofcom hasn't closed this abysmal service down is baffling.
21 Mar 2007 84.69.145.**	support is useless. best to try and sort it out yourself unless you want a large phone bill
21 Mar 2007 91.105.110.***	Awfull, totally useless
21 Mar 2007 84.69.137.**	Eric Abensur says the service is getting better on Watchdog? He is of course talking out of his backside, its getting worse...
21 Mar 2007 84.69.148.***	What more can I say. Orange has just come bottom in BBC's Watchdog programme survey on worst Broadband suppliers. Orange even got a Johnny Foreigner to go to the studio and defend the accusation, suppose he must've been on a minimum wage and food vouchers too.
21 Mar 2007 84.65.190.*	I've never known anything as bad as this joke!
20 Mar 2007 84.69.231.**	At this moment in time, orange is absolutely terrible. I have been with Wanadoo (Orange) for over 2years & am now considering swtiching ISP. Why? Because of constant connection problems & extreaml low speeds. I am suppose to recieve upto 8Mbps but only get 0.6Mbps, a whole world of difference. SO NOT RECOMMENDED.
20 Mar 2007 84.68.173.**	Fantastic ISP, no problems, synced at 7616, very reliable too.
20 Mar 2007 84.66.135.**	Awfull!
19 Mar 2007 62.136.127.*	Customer service sucks unless you like speaking to another country. Constant excuses and totally unreliable service, move on and choose someone else to provide your service for you
19 Mar 2007 84.69.254.**	Slow, disconnections, connection problems. Pretty much anything that makes an ISP sucks, Orange has the whole lot to boot.
19 Mar 2007 90.240.220.***	pathetic customer support and tech support. I suspect it is to keep me spending money on phone calls. It shouldn't take 10 calls in one day and nearly a month and anther 10 odd calls to upgrade from 2mb to 8mb.
18 Mar 2007 84.71.220.**	I had 2 meg Broadband fine with Wandoo then this bunch took over My speed has been at 120 140 Kbs for the last 10 weeks I wasted hours and pound on the the phone to Mumbia you would think after 10 weeks they would have found the problem But you can not get a staight answer only a script our automated e-mails I am cuting my losses and asking for my mack code and even if i lose money As I am so exasperated with them
18 Mar 2007 84.70.15.**	All i can say is pray you dont get moved to LLU. 1 month on and so many problems. supports a joke. service is worse, ive talked so many times to their support i know what comes next on their script. STAY WELL CLEAR
18 Mar 2007 84.69.208.**	just spent 2 hours on customer support line & that ain't cheap. Had to re-validate my livebox, why???? After doing that i am back up and running again at 340kps. Thats pretty much what i was on before, which would be great if it wasn't for the fact that i am on BB 8mb unlimited. Maybe i should dig my old 56kps dial up modem out of the attic, at least it had consistent connection speeds and it didn't look like a tart's handbag.
18 Mar 2007 62.136.69.***	MAC Code here I come
18 Mar 2007 90.240.113.***	All the cowboys have gone and all were left with are the indians. dont join in
18 Mar 2007 84.64.127.**	6 months to try and sort out speeds repeatedly dropping in the evenings - failed. Total lack of continuity of custoemr care - often asked to do same things everytime i phone up and had to tell the 'advisor' where the story was so far. Got my MAC and i'm out of here!
18 Mar 2007 84.69.142.***	Allot of downtime and poor support, speed 8 times less than it should be
18 Mar 2007 84.69.162.*	The VoIP service sounds like speaking to a Dalek in a tunnel, and the internet has a delay of anything between 8-15 seconds, with disconects every 20 minutes. Biggest pile of crap
18 Mar 2007 84.69.174.***	So me n' my mate who is also unfortunate enough to be on Orange, have been moaning between us over the last few months about the pi** poor speeds etc when yesterday I noticed that for the last 2 days and nights my speedtest results have been up in the 2000kps instead of the usual 300kps that i am used to getting with my 8mps contract. Foolishly I emailed my mate and told him that I thought Orange might have sorted something out cos my speeds are holding steady even at peak times. Within half an hour of my email, my livebox connection was lost because Orange were doing there routine firmware upgrade. 10 minutes later and i'm back online again - and my speeds are back down to 100 - 300kps. Was it something I said? T@SSERS !!
18 Mar 2007 84.69.251.***	Well you have to give it to them, turning a decent service into absolute crap.
17 Mar 2007 87.194.23.***	Great during the Wanadoo days, since Orange took over they have become the worst by far of all ISP's. Terrible connection speeds, hundreds of excuses, you may as well also talk to an automated machine as you will be told less garbage then the text book spoken Indian call centre. You have to be utterly insane or completely clueless to join these cowboys.
17 Mar 2007 84.70.167.***	Getting worse, either they haven't a clue and shouldn't be in this industry or they don't give a crap. I'll go with the latter.
16 Mar 2007 84.69.200.***	Guild Wars a game playable on dialup is unplayable on Orange.
16 Mar 2007 82.47.61.***	Well in a word total crap paid myself out the contract with 6 months still remaining, to go to a quality provider like BE
16 Mar 2007 195.27.52.***	Endless trouble and Endless phone calls. Modem broken I want a new one, now on my third request, so far waited 14 working days. Appaling customer service.
16 Mar 2007 87.194.84.**	I pity anyone who has to use their customer and tech support they are incompetant liars and read from scripts when they have run out of scripts they hang up.
16 Mar 2007 84.70.59.***	The Gov't should force them to improve or shut them dowm & sack 'em all.
15 Mar 2007 84.69.192.**	Think twice!!!!!
15 Mar 2007 84.69.182.**	Worst than Dialup, speed and lantency were so bad yesterday that speedtest would just hang.
14 Mar 2007 84.70.90.***	I am most surprised that BBC's Watchdog programme haven't been involved in the investigation of Orange and it's blatant ignorance to the current national uproar over its negligible service. It seems clear to me from reading most of these reviews that Orange have simply purchased Wannadoo as a means of future security should its direct competitors in the mobile phone market develop technology interlinked with isp ownership. In the meantime Orange seem content to provide its existing inherited customer base with service which JUST meets the fine print in their terms and conditions, hence the lack of interest or concern over the crisis which is dragging them into bottom place in the Nation's ISP ratings. I would imagine that BBC has some kind of secret handshake situation with such companies and expect that there would be no such review of their business principle, but I am sure an independent investigation will be carried out by some such broadcasting channel. The Orange failing is simply that it does not accept the current crisis, masking its undoings behind the terms of contract and its obligation only to provide downstream speeds of UP TO 8mps, this is carte blanche to provide speeds of less than dial up 56kflex modem speed on occasion but at much greater expense than typical dial-up account fees. This industry is corrupt and unmanaged, there needs to be legislation and mediaton to bring big sitters like Orange into line. Voice your opinions to BBC's Watchdog website or alternative Sky channels. The future's bright... The future is down to you.
14 Mar 2007 84.70.104.***	fraudsters
14 Mar 2007 84.70.44.***	THIS IS APPAULING. AGAIN I AM DOWN TO 160kps DOWNSTREAM AT 7pm. THE HIGHEST I HAVE EVER HAD SINCE THE WANDADOO BUY-OUT IS 2400kps AND THAT WAS AT F**KING 3 IN THE MORNING. IT HAS TAKEN ME 2 AND A HALF MINUTES TO LOAD THIS WEBPAGE, DOESN't SOUND A LOT BUT YOU TRY SITTING AND LOOKING AT F**K ALL FOR 2 & A HALF MINUTES, IT SOON GETS BORING. ALL BROADBAND USERS EXCEPT ORANGE CUSTOMERS ARE ENJOYING A SLICE OF 21st CENTURY TECHNOLOGY, WE ARE LEFT WITH THE SH*T. NO APPOLOGIES, NO GUILTY CONSCIENCES, THEY ARE DOING JUST ENOUGH TO HONOUR THE TERMS AND CONDITIONS - WHY DO ANYMORE? I COULDN'T WORK FOR ORANGE BB, I COULDN'T BE SO COLD-HEARTED AND IGNORANT TO ALL THE COMPLAINTS WITHOUT ADMITTING THAT IT WAS DOWN TO THE CHEAP AND POOR SYSTEMS THEY HAVE PUT IN PLACE TO CUT COSTS AND CONFORM TO THE T&C's AT MINIMUM LEVEL. I SUPPOSE THE INDIAN SWITCHBOARD OPERATORS ON CUSTOMER SERVICE LINE HAVE NO TROUBLE SLEEPING - ANOTHER CHEAPO MOVE TO CUT COSTS AND PROTECT THE ELITE FINE-WINE DRINKERS AT ORANGE FROM FRONT-LINE ATTACK. tw**s! GOTTA GET OUT OF THIS sh**T CONTRACT. PLEASE BELIEVE ME READERS, THIS IS AN ACCURATE REFLECTION OF THE CURRENT ORANGE BB SERVICE, PLEASE DO NOT SIGN UP WITH THEM. YOU MUST READ ALL THESE REVIEWS, THIS IS NOT A MINORITY COMPLAINT. IF ORANGE EVEN HAD THE DECENCY TO EMAIL ITS CUSTOMER BASE AND PERHAPS SAY 'er, we're having a spot of trouble with the migration to llu' or simply, 'please bear with us - we are having some issues and we apologise for any datastream speed reduction or outages you may be encountering' THEN FAIR ENOUGH BUT THEY WILL NOT ACCEPT THERE IS A NATIONAL CRISIS WITH THEIR SERVICE. THEIR TECH PAGE SUGGESTS ALL IS UP AND RUNNING FINE, AND THEIR INDIAN SERVICE PERSONNEL THINK THAT THE FAULT IS OF YOUR OWN MAKING, GET YOUR LINE CHECKED AND STOP BOTHERING US.
14 Mar 2007 91.109.20.***	Had nothing but problems with the internet phone in the live box. Just been put onto LLU so speed has now dropped from 4.5meg to less than 1meg, and had nothing but problems with the mobile phone that I got as part of the deal!, To speak to somone in Indea I am waiting for an hour and told someone will contact me in 3 days but no one does!
14 Mar 2007 84.70.10.**	Visit http://www.orangeproblems.co.uk for many reasons not to join orange.
14 Mar 2007 84.70.199.***	Used to be okay when Wanadoo and Freeserve but shocking now. Support very poor. Each time I email I get stock replies which ignore the history. Phone support is a waste of time. Overall shocking. I'm moving.....
14 Mar 2007 81.79.212.***	Getting a lot better since Christmas, Orange seem to be working out the kinks.
13 Mar 2007 84.64.123.**	Rubbish, keep away from them. Orange told me when I complained about the poor speed (250K..IE less than 5% of 8Meg!!!!). That I had signed up for "UP TO 8Meg" therefore any speed they supplied me with was up to 8Meg.. So tough on me for signing up to it for a year. Note.. I live 400 metres from the local exchange and the line tests estimate 16 to 20Meg capability
13 Mar 2007 62.136.147.**	ok to 6pm then rubbish
13 Mar 2007 84.70.16.**	Stay away. If your exhange is Rrange LLU enabled you'll be capped at 2.7meg even if you're on a 8meg package and your line can support it. Something Orange doesn't disclose. Scam i tell you.
13 Mar 2007 91.109.39.***	Tech support contstantly lie to hide the issues they have.
13 Mar 2007 81.77.9.***	cannot think of anything printable to write!
12 Mar 2007 62.136.91.**	Having read down the list of previous reviews for orange and being in a position to relate to most of them, i think there should be a governing body already established or establishable which can bring such companies to account for this blatant misrepresentation of customer trust. The service has deteriorated appaulingly since the wannadoo buy-out and Offcom want nothing to do with it on an individual basis. This is the only industry I know that are permitted to provide a sh@t service under a bindng 12 month contract. Glad I changed my phone to O2 when I did. THE FUTURE'S SH@TE, THE FUTURE'S NOT GOOD ENOUGH!!
12 Mar 2007 84.71.10.***	They have a cheek to charge you additional fees to cut you off should your bank change alter your payment details
12 Mar 2007 84.68.179.***	still on 2 meg although upgraded to 8 meg
12 Mar 2007 90.241.32.**	I live in the Highlands and have never had a problem. been with them for 3 years.
12 Mar 2007 84.69.157.***	Aboslute TAT never go with this ISP supposed to have 8 meg barely get 3meg even tho me line can take up to aobut 7meg taken ages fro MAC code to come aswell over 2 days so far.
12 Mar 2007 84.70.44.**	Disgraceful.
11 Mar 2007 62.136.50.*	crap and getting worse
11 Mar 2007 84.65.185.***	crap
11 Mar 2007 84.69.191.***	Crap.
11 Mar 2007 84.69.183.***	Pages won't even load up half the time during peak times AKA normal usage times, due to poor latency. With Orange you can't do anything else with the net but browse the net with slow downloads to boot. They don't give a crap!
11 Mar 2007 81.76.99.***	Expect to get by without technical support
10 Mar 2007 84.66.146.***	Took a while to get connected BUT, it works perfectly.
10 Mar 2007 81.79.193.***	OK when worked but onece you have a problem you spend hours and hours talking to Indian help line at your expence I have been on dial up speed for 2 month and still no nearer it been solved I AM cancelling at the end of the month
10 Mar 2007 84.70.36.**	A joke of an ISP, stay well clear. If you're lucky enough to be on ADSL MAX prey to god they don't upgrade or shall i say downgrade your exchange to the god awful Orange LLU.
10 Mar 2007 84.69.214.**	http://www.speedtest.net/result/97208097.png And im suppose to be on a 6.5meg line...
10 Mar 2007 84.69.136.**	You call this broadband? Lantency is worse than dialup...
08 Mar 2007 62.136.220.**	Nightmare dealing with Indian Call Centres. Never read letters sent to them before responding with answers to question you haven't asked
07 Mar 2007 62.136.235.**	rubbish
07 Mar 2007 84.66.87.***	excellent
07 Mar 2007 84.70.221.***	Keep on losing connection.
07 Mar 2007 81.76.95.***	On ADSLMax. Good connection and speeds. Hope I don't get put on their LLU as the speeds are terrible. The support is the worse I have ever experienced
07 Mar 2007 213.123.142.***	CUSTOMER SERVICE APPALLING & ARROGANT
05 Mar 2007 81.131.61.***	Never been connected since LLu put in.
05 Mar 2007 217.23.229.***	Since Orange migrated ud to LLU never got connected.
05 Mar 2007 84.70.146.***	Not even close to a 8meg service. Lack of solutions to the poor performance of LLU, appalling treatment by customer services. Underhand methods to keep customers. Stay well clear if you don't want to make yourself ill with grief.
04 Mar 2007 84.69.213.**	Yay, finaly managed to connect after 15+ attempts...
03 Mar 2007 81.77.120.***	2nd rating, since sorting out my original problem and getting the DMT tool i think that my connection is as good as it gets. But support is still crap!! Might try Sky at the end of the contract, but that might be going from bad to bad. ADSL in northern ireland is not fun!! Hurry up and bring in the LLU's please
03 Mar 2007 91.105.108.***	A reliable service but very poor download speeds and very expensive by todays standards
02 Mar 2007 84.69.138.**	Lag, bad pings, slow downloads, constand disconnections. Though good enough for me to make this comment happen.
02 Mar 2007 86.147.66.***	I've went through every possible venture but i still suffer from slow web pages loading up. Been slow since last Thursday. Still just as bad. I am fully protected with AVG, Peerguardian,Spybot S&D, Spywareblaster and i also have Ccleaner. I thinks it's a poxy Orange or Bt problem ???
01 Mar 2007 84.64.16.*	Constant 1-2megs only, not upto 8meg. never answer emails.
01 Mar 2007 90.240.233.***	I really cannot think of anything good to say!
27 Feb 2007 90.241.21.***	Dont be tempted to join Orange
27 Feb 2007 84.71.248.**	Utter sh@T!
26 Feb 2007 84.70.38.***	D/C galore!
26 Feb 2007 84.69.168.***	After weeks offline I have a totally weak connection. Reconnections every 15 minutes are usual.
26 Feb 2007 84.66.237.***	Have been with freeserve then Wanadoo now Orange for last 3 years. I have never needed support so have rated average. I get fairly good speeds for my line stats and VOIP is great
26 Feb 2007 84.69.194.***	Cant stay connected for more than 5 minutes.
26 Feb 2007 81.77.160.**	upgraded to 8mb back in January but have never achieved above 3.5mb download speeds. Keep experiencing dips down to less than 1mb for a few weeks and then back up to 2.5 - 3mb for a few days. Customer service appears to be offshore and follows a script so that every time you call you go through the same rubbish of checking set up's, disabling virus checker etc and don't really have a clue. Don't seem to record the fact you've called before, don't seem to be that bothered. As soon as my 12 months is up I'm off because life's too short to put up with this level of service.
26 Feb 2007 84.65.152.***	Free router, telephone calls included. Reliable, fast. Ticks all the boxes for me and it's free with my mobile contract :-)
26 Feb 2007 84.67.192.***	Worked very well with fast & stable connection
26 Feb 2007 62.189.82.***	had 3 weeks downtime in last 3 years
25 Feb 2007 84.70.166.**	Fine until upgrade to 8mbps. Now slow speeds and connection keeps dropping.
25 Feb 2007 91.109.62.**	Poor service, poor tech support, poor customer care, stay away.
25 Feb 2007 212.69.58.**	Total crap avoid like the plague
25 Feb 2007 84.69.92.***	Customer support is useless keep you hanging on expensive phone line and making promises they dont keep .Contact by email sends you back to Phoneline
25 Feb 2007 84.70.17.**	Only getting 2mbps on a 8mbps line. Support hasnt helped either. Its pretty reliable though, havent had any down time.
25 Feb 2007 84.69.182.***	Just lost connection 3 times in 5 minutes.
22 Feb 2007 84.64.167.***	If you have even only just the slightest bit of sense you will not even give orange a thought!!!
22 Feb 2007 84.68.12.**	great, until peak times when speed plummets
22 Feb 2007 62.49.76.**	Ok when Wanadoo and Freeserve but not very good now.
22 Feb 2007 84.70.97.**	Sometimes painfully slow. Los connections completely.
21 Feb 2007 81.76.121.***	F@@king awful, seriously, orange rely far too much on the fact that your trapped in a contract of 12 months, steer well clear!
21 Feb 2007 84.67.80.**	I have been with them a year and still can't access My Account. This is after many emails,tel.calls etc. I have just given up. Will be leaving them very soon.
20 Feb 2007 62.136.209.***	orange sucks
19 Feb 2007 84.64.82.***	Just moved from Virgin. If anyone has a problem with orange they want to thank their lucky stars their not with Virgin.
19 Feb 2007 84.68.186.***	I'm amazed at how such a large company can be so crap!
19 Feb 2007 212.23.27.***	Big name, average service
18 Feb 2007 84.70.100.***	Takes pride in providing a awful service, you have been warned.
18 Feb 2007 84.70.88.***	Sssssslllllooooooooowwwwwwww...
18 Feb 2007 84.69.145.***	Took 10 seconds to load up Google front page...
18 Feb 2007 84.69.170.***	Speed has gone down the drain this pass week, will cancel as soon as poss.
18 Feb 2007 84.70.161.***	Constantly no ADSL tone, on average 5 times a day. Bad day can't connect at all. Good day service is terribly slow.
18 Feb 2007 81.76.10.***	a lot of disconnections...
17 Feb 2007 84.70.178.***	Cheap, but slow on LLU, hopefully this will be sorted out soon!
17 Feb 2007 84.70.181.**	If the futures Orange, then God help us all.
17 Feb 2007 84.70.231.**	Supposed to have at least 7mb but barely get 3mb drops lower than 2mb during peak times, wouldnt advise this ISP at all.
17 Feb 2007 84.70.194.***	Absolutely crap.
16 Feb 2007 84.70.199.***	Not much faster then dial up, very slow ping, often no dial tone. Stay away, last word, sucks.
14 Feb 2007 84.69.139.***	Since the LLU was installed nothing but trouble I did have 1.1meg that worked fine until they installed LLU then I had two days outage, then drop outs for months, eventually they reduced my speed to 608Kbps no drop outs but slower.
13 Feb 2007 91.109.42.***	rubbish since update
13 Feb 2007 81.79.181.***	Don't even entertain the thought of joining orange! They make it very difficult for you to leave and never live upto their promises
12 Feb 2007 84.69.174.***	Avoid!! Since "Upgrade" suffering frequent connection loss(Evening mainly) & slow speed,less than 500Kbps at peak times Customer support a total waste of space. AVOID!!!!
12 Feb 2007 84.70.125.***	Dont change to Orange whatever you do. Have been upgraded (didnt ask for it) to 3MB, now it keeps disconnecting and have no dial tone. Been like this for three weeks and still not working right.
11 Feb 2007 84.70.195.***	Avoid Orange at all costs.
11 Feb 2007 62.136.161.*	Since they became Orange I've had nothing but problems. Service is expensive, slow and it's a nightmare dealing with Customer Services if you have a problems. Do yourself a favour and look elsewhere for a provider.
11 Feb 2007 84.70.143.***	Customer service = pants, afternumerous emails and supplyimg them with my spped test results form this site I have to now call someone else at orange!!!!rather than them passing the info and geting them to call me speed for a supposedly 8meg connection pants = <1meg Also keep getting authentification issues i.e. mail connection loosing settings/timing out
11 Feb 2007 84.69.201.***	Too hit and miss for peace of mind.
10 Feb 2007 84.70.76.**	slow!!!!!!
10 Feb 2007 84.70.226.***	They put a block on my line which prevents me from changing supplier without first disconnecting DSL entirely - meaning that if I want to change, I have to go for a month and a half without broadband.
09 Feb 2007 84.71.167.**	What a rip off! paying 17.99 for an upto 2mb service with 2gig limit, half the time i'm lucky to get 1/2mb/sec. Give upasking about the 8meg upgrade we were meant to get.
09 Feb 2007 90.240.145.***	no
08 Feb 2007 91.109.52.**	Dont
07 Feb 2007 84.67.136.**	Seem's I have now joined many people who are dis-appointed with Orange, since getting a 4.5 meg upgrade, now totally crap, not even going to bother with customer support.
06 Feb 2007 84.66.1.**	Wouldn't touch it with yours!
05 Feb 2007 84.64.209.***	In a word? CRAP!
05 Feb 2007 91.108.121.***	Customer support is a nightmare. They don't know what they are talking about.
04 Feb 2007 91.109.15.*	since update in January it is totaly unreliable,no help from customer service.
03 Feb 2007 84.69.213.***	Excellent
03 Feb 2007 90.240.98.**	beautiful
03 Feb 2007 81.79.157.**	Don't bother with them, they are lying c@@ts!
03 Feb 2007 217.134.231.***	i wish technical help wasnt so much,and why do we have to sign for 12 months if we want broadband
03 Feb 2007 90.241.159.***	STAY WELL AWAY! - simple as that!
30 Jan 2007 84.70.127.***	Once you sign up to a 12 month contract with them they do not care about any problems you may have. Service was just about ok when Freeserve/Wanadoo now Orange forget it. Stay away.
30 Jan 2007 84.69.158.***	I have been with orange since it was freeserve, wanadoo etc. Have only lost line once and that was a ppp server error - corrected in 3 days.
28 Jan 2007 81.77.96.***	Not very good at telephone support.
26 Jan 2007 84.67.50.**	Fantastic ISP have had no problems whatsoever
25 Jan 2007 90.240.31.***	sh**
25 Jan 2007 81.79.63.***	Very low opinion of Orange!! Livebox 10 weeks late, Installation failed - Faulty CD. Account billings wrong resulting in unauthorised withdrawls from my card account. Speed appalling since transfering to Broadband Max!! Currently running at 200 to 300 kb NOT anyway near the 6.5 to 8 Mb expected (at any time of day!!!) Much time and phone call money wasted trying to get customer support. Customer support rarely do what they say they do. Never confirm your call or complaint with email as agreed. My outgoing emails are frequently blocked by spam blockers as Orange has no control over the spam generated via their mailservers. I could go on but it makes me depressed....
25 Jan 2007 84.71.72.*	I wouldn't advise anyone to sign up to orange.
23 Jan 2007 84.64.173.***	I'm currently on a 2Mb connection and so far have not had to call customer support. It is a steady connection, but with a free upragde to 8Mb just on the horizon, I can see many problems coming along my way just like the many others who have suffered after an upgrade. Please don't upgrade me to 8Mb.
22 Jan 2007 84.65.121.***	AAAAAAAAAAAAAAAA
22 Jan 2007 91.109.11.***	No broadband connection for 24 days in October 2006. Broadband speed dropped from 2Mbps to 0.5Mbps on 11 November 2006 ten weeks ago, Technical Support has been absolutely useless, cannot give me an update after ten weeks and I am 'high priority'.
22 Jan 2007 84.66.139.***	What we do have is ok, but orange are just lying c@nts who go back on their word. !st under wanadoo we was told we'd automatically get upgraded to 8mb soon as line supported it. 8 months later they started offering customers chance to pay 20quid for upgrade. Now they will only upgrade if you agree to another 12 months of lies! Check out orangeproblems.co.uk I don't know of any other isp's that have a website set up for complaints. AVOID LIKE THE PLAGUE!
22 Jan 2007 81.77.90.***	Asian call centre for tech support. Could be improved a lot.
21 Jan 2007 81.76.73.***	I had a terrible time trying to get a tech problem sorted. I knew what the problem was and I told them, but a month and a half later they were still messing about
21 Jan 2007 84.70.94.**	Since the take over from wanadoo, service has got slower and support non existant. Don't touch with a barge pole.
19 Jan 2007 84.64.207.**	Been with them since Freeserve days and can't really fault them. Speeds are reasonable and I never lose the connection. Overall I'm more than happy with their service
18 Jan 2007 81.76.31.**	During the old Freeserve / Wanadoo days they used to be brilliant but now they are going downhill, the speeds here are ok but i get random disconnections nearly everyday and they have extended our bill from 12.99 a month to 22.99 a month now! Going to migrate to UKFSN soon.
18 Jan 2007 84.71.216.**	Fast,reliable and if you have an Orange mobile can be dirt cheap.
17 Jan 2007 62.136.187.***	poor support for technical issues
16 Jan 2007 84.69.185.**	bad bad bad, livebox wont work, phone up for weeks now and wont refund for not having internet for over 2 weeks.
16 Jan 2007 84.68.9.**	Excellent never had any trouble!
16 Jan 2007 62.136.95.***	i'M CHANGING ONCE MY 12MONTHS ARE UP
16 Jan 2007 81.77.55.***	Ther are rubbish ever since Freeserve Wanadoo were taken over by Orange Dont go near them.
16 Jan 2007 84.71.243.**	Problems with e-mail being rejected by other ISPs due to Orange seeming to do nothing about spam from their servers.Speed very variable, sometimes slows to a crawl. Seem to spend a long time waiting.
16 Jan 2007 90.240.44.***	never had a problem
15 Jan 2007 81.77.131.***	had no problems really, find speed goes really slow during peak times but that's too be expected. Customer service is abysmal! But for 20 quid not a bad deal!!
13 Jan 2007 87.194.190.**	Things were fine with freeserve, and then wanadoo. When orange took over, the whole service took a nose dive. I didn't have internet for months. As such, I've given speed a default 1, and reliabilty a fair 1. The support was a mixture of lies, cluelessness and rudeness. The price was increased by £10 in spite of the fact the service was not being provided. Hence price is a 1. It proved difficult even to cancel the service. Terrible.
12 Jan 2007 91.105.105.**	Was with freeserve then wanadoo and never had a problem think i rang up once but now its orange been on the phone 5 times a month Paid £12-99 for 11 months then for no reason and no notice they hiked it up to £22-99 then kept cutting me off and sending begging letters when I stopped my Direct Debit. I have spoken to just about every member of staff at customer support what a joke when I ask why the price has gone up im told they dont understand or my staff discount has stopped ...never ever been staff!!! but its obviously a good shut up and go away line.. so Im doing just that and going to sky... if Im going to have hassle I dont mind if Im not paying for it.
12 Jan 2007 84.70.157.**	Look around first
10 Jan 2007 84.69.135.**	crap
09 Jan 2007 91.108.164.**	Advertised at 8MB, confirmed at 7.5 MB during order, has never exceeded 2.5MB Numerous PPP disconnect probs and even more calls to the hopeless technical services who cannot even send or receive email!
08 Jan 2007 90.240.25.***	Well satisfied.
08 Jan 2007 90.241.37.***	Customer service is appalling.
07 Jan 2007 90.240.174.*	Great prices, always fast and reliable.
07 Jan 2007 81.77.122.**	very good service and value
07 Jan 2007 90.240.17.**	Frequently disconnects for no apparent reason. Their call centre are useless - I've managed to find a contact in their Custome Action Team so have the personal touch, but still the same problems.
06 Jan 2007 84.65.20.***	Frequent disconnecions, calling tech support can take an hour or longer to finally get through only for some idiot at the end of the line to flog you off with a standard reply listed on a crib sheet. If your not worried about a fast download speed or regular disconnections its a fair service for the money. If you want reliability with fast download & good ping & freindly fast tech support look elsewhere. I hope i can get out of my 12 month contract, Orange suck...
06 Jan 2007 84.64.16.***	Been Reliable so far and is cheap.
04 Jan 2007 84.64.50.**	Support lines are crap if you talk to the indians, good if you talk to the UK guys.
04 Jan 2007 81.79.233.***	Constant line drops, terrible customer support.
03 Jan 2007 90.240.153.***	always on phone to them and most not helpful
03 Jan 2007 83.167.163.**	total load of rubbish with false advertising it is in no way wot so ever unlimited some where hidden is a 30gig cap on there unlimited packaged is that false advertising ,yes it bloody is,gash company dont waste ya time with them and there lies...
01 Jan 2007 87.194.115.***	Finally dumped orange after the 'techie' lied about reasons for no/dropped connections, he said it was my wi-fi router, and when I explained that I hadn't had any problems when it was Freesrve/Wanadoo, he replied...."whatever". Gone to Bethere, check my review of them.
28 Dec 2006 84.70.70.***	Connection can work well for months then on off on off until your blood pressure hits the roof - then Orange helpdesk lie about what the reason is.
27 Dec 2006 84.71.131.***	great
24 Dec 2006 81.77.14.**	A good deal if your taking the £5 a month on top of an Orange contract package. My service is fast and reliable, so can't complain!
21 Dec 2006 81.76.22.**	liars,liars,and more liars
20 Dec 2006 81.79.237.***	just need to speed it up
20 Dec 2006 91.105.106.***	Support ignores you, aren't english so can't help you anyway, speeds are rediculously slow, do not listen to your requests
20 Dec 2006 84.71.154.***	Just crap!!!
20 Dec 2006 81.79.49.***	cant get voip service
17 Dec 2006 84.71.97.***	Always blaming BT When the errors are theirs!
17 Dec 2006 212.69.35.***	Absolute Disgrace. Should be legally shut down. I can't believe I could actually loath a company before. STEER CLEAR!!!!
16 Dec 2006 84.71.134.**	Slow performance at the minute, Probably due to all the new customers.
15 Dec 2006 62.136.12.**	wireless & talk service quality very noisey compared with others.i dont use the free calls for this reason
14 Dec 2006 81.77.185.***	just too expensive for what you get, I'm thinking of changing a.s.a.p. if it was not for the webspace I use at orange I would have gone long ago
13 Dec 2006 84.71.186.***	Been with freeserve/wanadoo/ now orange allways been a very stable fast connection.
11 Dec 2006 84.64.189.**	Up to 8 Meg service very slow! great when everything is working but bad support
10 Dec 2006 62.136.7.**	My line supports 8mb. I have got speeds of 3mb max. When i enquire if they can try and increase this they just say im still in an adjustment period! This has been going on for a month now! Mostly Reliable, occasional collapse that lasts a few seconds at most (Normally when the livebox is updating!) Dont ever bother getting a livebox they are rubbish!
09 Dec 2006 84.65.125.**	Unreliable connection. Abismal technical support.
09 Dec 2006 84.70.93.**	Speed needs improvement
06 Dec 2006 84.68.17.**	I get cut off when the phone is used
05 Dec 2006 84.64.230.**	Only with Orange and their "DEADBOX" for 10 days. Connection or loss of was atrocious. Spent hour after hour talking to the Orange hinderance people (utterly useless). Eventually managed to get a MAC so I'm already migrating elsewhere.
05 Dec 2006 81.77.211.***	Think again before signing up to Orange.
03 Dec 2006 87.194.85.**	Been with Freeserve/Wanadoo for ages, was fantastic.. Orange took over and i had more down time connection and spent hours on the phone telling their support how to do their job, my advice drop them and change ISP. Now on Be, fantastic!!
03 Dec 2006 84.64.97.***	if it works they are fine - if not you are stuffed!
03 Dec 2006 81.77.175.***	No problems of any consequence.
03 Dec 2006 90.240.240.**	Have been with Orange/Wanadoo/Freeserve since august 1998, have only ever had a couple of minor problems in over 8 years with them. Highly recommended.
02 Dec 2006 84.70.82.**	After my internet being unobtainable for a week through the Orange 'Deadbox' I eventually in desperation reinstalled my old speedtouch modem...voila its back to life again, no thanks to the totally inept tech support team at orange, who during the week obviously did nothing and had no helpful advice what so ever....I will be migrating now, dont use Orange unless you like frequent disconnections, unstable speeds and times with no internet access at all!
02 Dec 2006 84.65.185.**	good speed, great value, reliable service
02 Dec 2006 81.76.62.***	Good Customer Service but 8meg is only in a small amount of areas. Wireless and Talk is good too.
01 Dec 2006 84.71.125.***	hoooray got my mac code today from orange!!!!! Moving to vispa (nice people). to sum things up orange are... sh**..crap...not worth a toss...useless...very very VERY slow....painfull....etc.etc.etc......i would rather insert my head into a horses arse than use orange !!!! Glad i got that off my chest !!
01 Dec 2006 84.68.199.***	Supposed to be on max 8mb and am in spitting distance of the exchange getting 3-5mb at quietest times .5-3mb at busy times
01 Dec 2006 90.241.17.***	A very poor performance from Orange, I would not recommend them at the moment.
29 Nov 2006 84.69.233.***	Wanadoo was GOOD but Orange have given it kiss of death Service has gone downhill rapidly and becoming nightmare to deal with. They are introducing very customer-unfriendly policies (30 day notice period, fees for MAC codes etc) and for past 6 months I've been chasing them to fix speed problems and still no results. Should be getting 6.5MB+ according to Orange (and all other ISP sites including BT wholeslae) but no one at Orange capable or willing to fix this despite months of chasing. Useless staff that are incapable of taking responsibilty for sorting problems out and always passing the buck. Managed to get refund for past 6 months and once this hits my bank account I off! Don't go near them as I'd hate them to find another sucker to make up for the money they just lost from me.
28 Nov 2006 84.70.60.***	hi been with freeserve from begining perfect service plus wannadoo was excellent when i received letter about changing to orange my exact words where oh my god if you have ever experienced orange mobile services customer support etc then you should think long and hard about moving to them, in total when freeserve and wannadoo where running the show i had to ring them twice both where to help with passwords as i had forgotten them, the day orange took over my connection VANISHED it took 3 weeks and around 30 calls to get it back on apparently it was whilst they where converting customers info onto there new systems!!! And because of the language barrier its very hard to get your problem understood, they just read a script and hope for the best, since then i have had speeds that are worse than a standard dial up modem and the best of 2.5mbps they have capped my speed even though im on 8mbps package they say distance between myself and exchange is reason for slow speed i live around 400metres away so i am in the process of migrating dont know if BT are any better but with only Orange, Tiscali or BT offering 8meg broadband im stuck between a rock and a hard place, so far BT have managed to seriously co** up migration supposed to have happened 20th of nov now they are saying 4th december lets see what happens but they have guarenteed a min speed of 6.5 up to 8mbps, but my final thought is if the only option is orange then obviously go with them but if you have a wide variety of providers go for the best reviewed in the tools section on the left.
26 Nov 2006 84.70.161.***	erratic connections always dropping and very rarely have a trouble free day!!
25 Nov 2006 81.77.138.***	Very good value and reliable
24 Nov 2006 90.240.15.***	Not the cheapest or the best but has been pretty reliable for me.
23 Nov 2006 84.70.189.***	Rubbish leave well alone!
22 Nov 2006 84.70.195.***	Requested my MAC code from Orange 12 days ago so I could migrate elsewhere. Told me it would be sent within 48 hours but I have still not received it despite numerous calls to Orange. Have complained to ISPA but no joy. Service been very unreliable for past few weeks.
21 Nov 2006 84.64.67.***	Quite expensive for a poor service cant wait to change to sky
21 Nov 2006 84.70.107.**	As Freeserve & Wanadoo - great, no problems, as soon as Orange took over, several outages, slow speed, lousy customer support - need I go on Switching to Be
20 Nov 2006 62.136.50.***	Hi, I've registered on here using a struggling connection just in order to save a few sane people, becoming crazy and frustrated for 12months upon signing with Orange Broadbad service. I started with Freeserve in 2000, enjoying a lovely fast reliable 512k connection, in 2005 I then went onto a 2mb connection, again great stuff, I didn't need to have an extremely fast connection, so it was all good. HOWEVER, the day that Orange took over Wanadoo is the day our relationship went downhill. Connection was good, not great, but noticeably slower and occasionaly struggling with pages loading. But, my 2mb connection since 9th November was near enough slower then a 1996 56k connection. Pages were terrible at loading, everything was, various speed tests would take an age to complete, with the result being a shocking 15K and 0.5k result I contacted "technical support" who read the same lines of text out to you everytime, and they basically went through stuff like, empyting temp internet files, reseting your connection (basically TCP) - and a whole load of other pointless stuff. In the end they wanted to test my line, I said how there was nothing ever wrong with my line (no extension leads either) - but they still tested it and told me to phone back in 8 hours. I told the guy that my Speedtouch USB modem was out of date, and that it could not handle above 2mb+ - he did not listen and insisted on a line test. I got fed up after 10mins assessing the situation and contacted Orange to cancel - I then actually spoke to an English guy based in Middlesbrough, very helpful guy who spoke one-2-one with you, he immediately said "I KNOW WHAT THE PROBLEM IS" - he then proceeded to mention that my Modem was out of date, and that I need a Livebox. I said this is what I was saying to your indian call centre, and a line test was needed - he even said himself "no no no there's no need for that, you just need a new modem". So fine I got sent a livebox in the hope everything would be fine. My livebox turned up last Friday, my now ORANGE BROADBAND MAX package has been active since November 9 I found out from the guy in Middlesbrough. Yes, the very same day I mentioned earlier when I experienced these mega slow problems. A free upgrade I was given from 2mb to 8mb. Anyway long story short, my livebox has made no difference at all. I'm as slow as I was before, I phoned up tech support, but the indian call centre guy just goes through the usual "empty this, reset that" text book talk. And yes you guessed it, none of it helped. He then said that I needed my line tested, I just laughed and said this was already done like last week! He then paused for about 10 seconds (wondered if he cut me off) - to which he then managed to think of something else "ok let's reset internet explorer again" - I just said don't worry about it, I will contact your England office and cancel this. So I rang up for cancellation (option 1 and 4) - the guy in Middlesbrough was extremely fed up. When providing my password correctly he replied with "YEP.............what do you want" - haha I just thought this guy does not want to work at this place, their customers don't want to be with them, it's definetely time to leave this company who have grown way too big and forgotten about their customers (typical of big companies) I then spoke to a customer care guy, who really did not care, and said that my MAC code would be sent to me within 48 hours. Judging by peoples messages on here, I hope this code does arrive in 2 days, without me having to keep chasing them up for it. I really cannot wait to get rid of Orange Broadband, I had hopes and gave so much loyalty, but they have grown too big which has degraded their overall quality. Sorry if this was long, just recapping on events in detail over the past 2-3 weeks. Good luck!
19 Nov 2006 62.136.85.***	Useless tech & customer "suppport" or should I say "unsupport" - they have been trying to fix slow connection for 6 months. No one takes responsility for problems and you have to chase them to get anything done - even then they never do what they say they will. DO NOT USE THEM AS THEY WILL MAKE YOUR LIFE HELL!
19 Nov 2006 84.65.89.*	Poor service, do not listen
18 Nov 2006 84.68.216.***	I would not recommend orange,it is very unreliable at the moment.
18 Nov 2006 81.77.207.**	The £5 unlimited package is a great deal if you have an Orange phone contract too. 8mb speed and free internet calls.
17 Nov 2006 62.136.167.**	Joined during the Wanadoo days, service was perfect but once Orange took with with the package changes etc... Service has gone down hill. The vibe im getting from them is they have poor long term customer loyalty and only cares about new potential customers.
16 Nov 2006 84.69.202.***	They are cowboy and indian company. Customer Services are useless and the technical staff are all indians who dont have any technical knowledge.
16 Nov 2006 81.79.63.**	Orange is an 'okay' broadband. Tech support is useless as its all foreign and you get the feeling you are being ripped off. I am changing to sky BB next month!
15 Nov 2006 84.69.50.***	The speed is very slow. They mislead me on the Max service and free phone calls. They said I did not need the Livebox to receive free calls, they told me I would receive a CD to setup my system and sent a phone connector which I don't need.
15 Nov 2006 84.69.173.*	Customer service is truly appalling.
15 Nov 2006 81.76.41.***	Customer service is poor. Billing is incompetent poor service. Do not phone back.
13 Nov 2006 84.70.163.**	Never had problems until Orange put there name to it moving to another isp cant wait.
13 Nov 2006 84.64.47.***	No problems from the day they said GO!!!download as much as u can ,its all just spot on..
13 Nov 2006 81.79.167.***	From the good old Freeserve days, I have seen Newsgroup access withdrawn by Wanadoo and now Orange will charge an extra £1 if you want to pay by debit or credit card, will want 30 days notice if you want to cancel/migrate and charge if you need an additional MAC adress if for some reason the first one expires. That aside, what really annoyed me is that they will only increase the 1mb connection I have to 2mb if I agree to a new 12 month contract and also will only reduce the £17.99 monthly payment to £15.99 (new users pay £14.99) again if I agree to a new 12 month contract. Considering existing customers are cheaper to retain than signing up new customers, you would think that hey wouls try and reward customer loyalty. I have cancelled and am moving to Newnet. I can't say that their service is unreliable because I haven't had any problems. Have not had to use customer support either so can't comment on that but I persoanlly feel their attitude to existing long terms customers stinks. I shall be changing my mobile phone tariff away from Orange as well. Why should I be loyal to a brand who that doesn't give a hoot about customer loyalty? There are much better ISP's around and my personal advice is avoid. Don't get yourself stuck with a 12 month contract. Even when the 12 months are up, they are bending over backwards to make it as difficult as possible to migrate (new rules become effective in December 2006).
12 Nov 2006 84.70.133.***	In the last four weeks, since they upgraded me to 8mb I have suffered loss of adsl sync, disconnections, no service, unstable and erratic up/down speeds all as frequently as every 3 minutes. Told them if they dont sort in 28 days Im leaving them.....so I know I will be leaving, because their customer service and tech teams are absolutely useless!
06 Nov 2006 62.136.78.**	Wireless and talk box drops the connection, up to 8 meg is a joke (i Get 608Kbps). Customer support is charged at national rates and they read from a script or dont talk very good English.
05 Nov 2006 81.76.205.**	They have increased my speed from about 2 to zero! Extremely poor tech support and customer service.
01 Nov 2006 62.136.120.**	Upraded last month should be getting 8mb lucky if i get 2.5mb now...not happy!
31 Oct 2006 84.70.158.***	Very poor customer support, downgraded my package without telling me then upgraded me again "for free"! Trying to get MAC code to leave them but expecting problems.
30 Oct 2006 84.70.163.**	very poor customer service and tech support. gone right downhill since orange takeover from wanadoo. Promised speed upgrade has never worked despite months of chasing orange and stuck on 2mb despite orange claim that I should be getting 6-8mb.
29 Oct 2006 84.71.67.**	They are full of Bull**** Supposed to be unlimited, They dropped me to 2gig, then thretend to cut me off.
27 Oct 2006 81.79.4.**	Customer service is very poor, they tell you that they have made changes to your account when they haven't.
24 Oct 2006 84.69.53.***	wanadoo...great...orange....CRAP !!!..line is capable of 8 meg but i'm on 0.1 meg...keep getting told " line test..need to wait another 48 hours "...i've been waiting 31 days !!. AVOID LIKE A CHEAP WHORE WITH RAVAGING FLANGE ROT !!
23 Oct 2006 81.77.83.**	Very good
22 Oct 2006 84.65.30.***	Finally online after months of problems - ok isp until problem occurs then hell!!!!
18 Oct 2006 84.64.152.***	Poor technical support and frequent disconnects with the supplied livebox router. Should be better service when paying £27.99 a month
17 Oct 2006 81.79.61.***	Think twice about joining this 2nd rate outfit. They just want your money.If you need technical support: ask your great grandma.
15 Oct 2006 81.76.55.***	Very happy spot on!!
15 Oct 2006 84.66.81.***	OK when running but back-up service non-existent when needed
14 Oct 2006 84.67.169.**	Very reliable connection
11 Oct 2006 81.79.3.**	When everything goes okay, they are just average. But any problems and you are smacked in the face by incompetant technical support staff. Overall they are ok, but will migrate at end of term.
11 Oct 2006 84.68.216.***	not much to say i just hope they bring llu to my area
11 Oct 2006 84.69.233.***	Follow up to my comments on 14th sept. I thought I was getting somewhere, but unfortunately things have got worse. Complaint is now being dealt with by the ISPA. My advice, If you are having problems with Orange Broadband, don't waste your time trying to get them resolved.... Change ISP.
10 Oct 2006 192.168.0.*	Was upgraded to LLU 8Mb from reliable 1Mb and, over 2 months later and having to call tem daily at national rate, still have no service. Custome/Technical/Engineering Services are so outsourced diferent departments cannot communicate properly. If your service works then consider yourself lucky. If it breaks then quit ASAP *if* you're not tied into a contract!
10 Oct 2006 84.69.84.***	Useless support - numerous Contact us points within Orange website, leading nowhere fast. Why make it so difficult to contact them?
09 Oct 2006 81.77.35.***	could be better.. for what i'm paying !!
08 Oct 2006 84.69.249.***	help service seems to have moved to the state of India? I may be mistaken!
07 Oct 2006 81.77.172.***	I Have had no problems since going from Pay as you go,to Dial up,to Wireless and talk 1 meg,to free upgrade at 2 meg.Love the freedom of the second line.
07 Oct 2006 81.78.151.**	An apsolutly disgrace for a ISP. Never offers the service you pay for. All calls go to India and they read of a script corrupted everyones lines with LLU most common and unresolvable error PPP SEVER DOWN they offer no compensation or even apolosize. I hate them so much
07 Oct 2006 80.41.42.***	Abysmal customer service, bordering on outright lies. Avoid at all costs.
05 Oct 2006 84.66.64.***	So far the best
02 Oct 2006 84.70.120.**	Was 'upgraded'(!) to 8Mb two weeks ago. Service is now crap - connection continually crashes every 5 minutes at night. Cust. service useless - always busy and problem is at your end - all the old stories. Am going elsewhere,
30 Sep 2006 81.77.139.***	Everything arrived on time. Everything worked first time. No problems at all.
30 Sep 2006 84.69.19.**	On the whole pretty good and great value if you have a mobile contract too
27 Sep 2006 84.69.68.***	Slow, poor support. Reliable tho.
27 Sep 2006 84.68.62.**	Rubbish help support
23 Sep 2006 81.79.242.***	Fast & Reliable, never had any problems. They waived the £20 upgrade fee as soon as I mentioned MAC !
17 Sep 2006 84.69.121.***	still on 512k wont upgrade without charging stupid money dispite being with them since forever- so im leaving
15 Sep 2006 84.66.88.***	A+ service no problems at all 100gig a month with no fuss,just wot i need...
14 Sep 2006 84.70.41.***	Follow up to my comment from 3rd Sept.... Yes, I am mad for not changing my ISP, but I was adamant I would get my problem resolved. Still getting 480kbps for an 8 meg service, but they are sending me a livebox which they assure me will solve everything, (due to problems with the speedtouch modems and their LLU) . In the meantime, I managed to get hold of head office..... They are giving me £20 compensation, giving me 3 months free broadband, paying my £61 phone bill (which is the amount all my calls to them came to), and are going to pay me £185 I spent on a pc engineer to repair the damage caused by patches Orange told me I needed to download from unknown indian based web sites. So, the moral is, If you are looking for an ISP, avoid orange, but if you are with them and having major problems that aren't getting resolved, try and get to speak to a manager in the uk, deal with them calmly, tell them step by step what you have been through, and ask them for the neccessary compensation, and you should win through! Good luck.
11 Sep 2006 82.27.96.**	Poor
11 Sep 2006 217.134.72.***	If you want an ISP with NO SERVICE whatsoever then join Orange. Only phone the customer support if you like wasting your time and money chatting to agents who have absolutely no idea what time of day it is - or what the internet is!
09 Sep 2006 212.69.57.***	An appauling excuses for an ISP - DO NOT TOUCH THEM! The connection goes down, they lie, you get nothing but trouble and expensive phone calls to support with staff who know very little, don;t care and can hardly string an English sentence together.
06 Sep 2006 217.134.226.***	Do not join Orange broadband, worst ISP out there.
06 Sep 2006 62.136.196.***	overpriced and line speeds 1/4 of advertised!
05 Sep 2006 62.136.180.**	Trying to get to the right person with my problem has been a nightmare, made many.many, premium and 0870 calls without success. My problem is an extremely noisy line, BT don't want to know, Orange don't seem capable of helping.
05 Sep 2006 195.7.235.**	It's been over 6 weeks of no service from Orange. It was nice under Wanadoo until orange came along and ruined it. Avoid at all acost or you will spend all your time and money calling their useless tech support and in the end it will come to nothing
04 Sep 2006 194.203.94.***	Was with Freeserve and then Wanadoo for seven years without problems. As soon as they rebranded to Orange and rolled out their LLU I lost my connection. Avoid Orange at all costs.
03 Sep 2006 84.70.34.***	Moved house and paid £20 for 8meg upgrade. 1 month later still receiving at 512kb and intermittant connections. On phone to them EVERY DAY spending over 12 hours on phone so far to Customer "no" Support (in India)and cant believe how they can lie so much. Have been promised I'll have 8 meg within 24 hours about 8 times now. Disgusting service, but fighting for compensation before I leave them. Ask for a Mac code and they hang up!
02 Sep 2006 84.69.152.***	Rubbish tech support that don't know anything and just read scripts
02 Sep 2006 84.70.212.***	Orange have a few unsolved problems with outages.
01 Sep 2006 84.70.49.***	Paying £24pm for 8Mb/s - getting 2.4Mb/s at best! Perhaps someone from Orange will ring me up and ask "How ya gettin' on. Any probs?". In my dreams...
01 Sep 2006 81.78.182.**	Worst ISP in history!!! Customer service refuse to help if it's not on their script and if you ask for a Mac code they will hang up on you.. avoid at all costs!!
31 Aug 2006 81.78.147.**	Biggest rip-off ISP in history!! Customer support is run by cretins from the planet Retard Don't waste your time or money!!
31 Aug 2006 20.133.0.**	No technical support at all, and they tell lies!
30 Aug 2006 212.69.58.**	I think Mothercare know more than Orange tech support a total disgrace .
29 Aug 2006 84.64.249.***	Helpdesk - they should be charged with an offence under the trade descriptions act for calling it that. Might as well ring your Mother
27 Aug 2006 84.68.105.***	No problems at all,great product....
24 Aug 2006 62.25.109.***	A+
22 Aug 2006 84.71.169.***	was wanadoo they were bad enough, now its orange its all gone down hill. Worse thing is that im still on 12 months contract! Rubbish ISP wont even upgrade line from 1mb! dispite the £30 pounds odd a month i pay.
16 Aug 2006 81.156.46.***	me happy ug ug
10 Aug 2006 81.153.89.***	Very Happy with them and the 24/7 free phone calls to landlines is a bonus,shame my exchange dont support maxdsl yet but here's hoping..
09 Aug 2006 81.77.208.***	Been with them for 3 years and never had a problem. Just wish theyd get the ADSLMAX sorted on my exchange so I can go faster.
04 Aug 2006 83.104.46.**	Used to be good, but in the last 6 months (since LLU) I've only had a service for one week!! Customer support is terrible - going over the same thing and blaming my equipment.
04 Aug 2006 80.229.185.***	Moved to Orange a month ago and happy as Larry ! Fantastic during the switch over and service has been spot on since day one. Customer support were excellent with resolution of queries immediate. Greats stuff !
30 Jul 2006 84.70.99.***	Worst ISP on the planet
27 Jul 2006 212.84.106.***	Expensive, poor allowance for the cost, full of lame excuses and have no idea on how to treat customers with anything other than lies. When service works, you're ok, but the moment you need help....forget it, might as well pack up and move ISP. Avoid like the plague!
23 May 2006 84.71.1.***	Customer service is very poor - the helpline staff are poorly informed, sometimes give ridiculous information (like phone BT on 151 and quote the BT Wholesale fault ref#), and may completely contradict what another member of their staff told you 10 mins earlier.
06 May 2006 84.69.35.***	no problems at all so far, been with wanadoo for about 3 years
30 Apr 2006 84.64.44.**	Excellent Price and value.
24 Apr 2006 84.71.122.**	I have had the broadband service for 2 years without any problems. Used customer support twice, one experience poor other excellent.
22 Apr 2006 84.68.49.**	Very good service and good support(Most of the time)
22 Apr 2006 81.77.192.***	Crap service, Tech support don't listen hence can't solve problems. Can get on and stay the net some days others I can't connect, when I get on it frequently drops out. Considered pricey for 1mb service and with reliability prolems - I'm off!
20 Apr 2006 84.64.163.***	Crap support,I have been waiting 4 months for an 8meg upgrade after being told it would take 10 working days!!!.
16 Apr 2006 84.68.150.***	Asked for a MAC and when new ISP tried to connect me at 2Mb and failed was asked to get another MAC wanadoo keep insisting that even though it has been used it is still valid and will not issue another for 30 days.
15 Apr 2006 84.71.87.**	no trouble with the service. I would recommened them.
14 Apr 2006 84.70.178.**	internet forever cutting off,support is a joke
13 Apr 2006 84.68.141.***	reliable for the last 2 years
11 Apr 2006 84.70.93.***	Don't bother - I'm leaving - just waiting for my Mac code. Support is none existant. The LLU upgrade is going badly for Wanadoo - just search the web.
09 Apr 2006 81.76.121.**	Are better
08 Apr 2006 84.70.133.***	Things are ok upto 2mb provided you don't need support. Support is a joke - 8mb killed the service to 600k look at the Wanadoo forums everyone is leaving.
05 Apr 2006 84.66.143.***	lots of line drops connection always drops at peak times
31 Mar 2006 84.66.144.***	Service ahs always been reliable through dialup and now broadband although I did have an argument with their technical support once (Im the network manager for a college) and my father had a line fault and it took some convincing to get Wanadoo to check it!
30 Mar 2006 81.79.68.**	It's wannadoo
29 Mar 2006 84.64.121.***	Bad Customer Service!!! National Rate Telephone Number & they keep you waiting.....and waiting and then transfer you to someone else who keeps you waiting...ETC!! I've found it alot slower than BT Broadband
28 Mar 2006 84.71.147.***	Not bad, tech support sometimes bolshy!
28 Mar 2006 84.66.225.*	Newsgroup access removed without telling customers or technical support! Very unprofessional. I am moving elsewhere when my contract is up.
27 Mar 2006 84.65.220.***	With Wanadoo over 5 Years never let me down.
25 Mar 2006 84.65.14.***	recommended
21 Mar 2006 84.69.71.***	to expensive
20 Mar 2006 84.67.80.***	Theyappear to have improved Broadband support... at last
09 Feb 2006 84.70.141.**	Really fed up to the back teeth with them, fed up with never being able to get on broadband when it is suppose to be on all of the time.A big joke.
04 Feb 2006 84.66.237.***	I've been with Wanadoo since my exchane was enabled, and I've no complaints about the service. I've had "threatening" letters about abusing my cap limits, but I brow beat the girl who called into admiting that since I can't monitor my limit, then they can't complain. They haven't complained since. The tech support sucks though! The majority of the techies don't know their megabit from their megabyte. If you don't need lots of support (and lets face it, who does once it's working), then Wanadoo does the business!
10 Jan 2006 81.77.234.***	Good ISP
03 Jan 2006 81.79.125.***	Having to restart your router everyday (sometimes more than that) because your connection has gone down soon becomes tedious.
12 Dec 2005 84.68.115.**	Trying to roll out 8meg broadband when some of us long term customers are still waiting for 2 meg!!! Very frustrating!
30 Nov 2005 84.66.66.***	Always connected straight away and they promised a free upgrade from 2 to 8m when exchange is upgraded in March,we will see.
11 Nov 2005 81.79.249.***	I had trouble for a few months wit 10-20 disconnects /day. When they sent me a new modem it cured all problems.
09 Nov 2005 81.76.82.**	Anoyed with them, as they will not upgrade me without a ridiculous charge. I am cancelling my contract with them because of this.
02 Nov 2005 81.77.170.**	I've never had any trouble with the dial-up or indeed ADSL factor of Wanadoo. Their technical support is a bit iffy; they tend to do the telephone equivalent of nod and laugh at the appropriate times, however this may be a little unfair as I'm a technical support agent myself, and there's certain incisive questions that all call centre agents hate replying to! Their customer service team have been efficient each time i've needed to contact them to upgrade, cancel a duplicate account, and indeed regrade my line. On the downside, their Wireless and Talk package is only average, and the price for a 30gb cap service is a bit steep. All in all, a decent, no-messing-about ISP.
01 Nov 2005 84.66.230.**	ok
17 Oct 2005 84.65.65.***	no real problems
16 Oct 2005 81.76.111.***	The worst thing about Wanadoo is customer service
11 Oct 2005 84.66.102.*	Not shy of conning their customers. Signed up for the 1meg package, 2 weeks later they upgraded it to 2 meg for all new subscribers but want to charge existing customers £20 for the privelage. Contracted to them for 1 year (which WAS NOT made clear) and then I'm off to AOL Subscribers BEWARE!!!
11 Oct 2005 81.76.6.***	Easy set-up, always reliable, but I resent the high price and having to pay to upgrade to 2Mb
10 Oct 2005 84.67.241.***	OK
28 Sep 2005 195.92.109.***	rubbish - avoid at all costs!
18 Sep 2005 84.68.82.***	pretty reliable
16 Sep 2005 84.68.193.***	less than helpful during a problem with the line quality.
04 Sep 2005 84.67.144.***	Been with them since the early days of Freeserve ;), never had any reason to complain, other than their incompatible website.
22 Aug 2005 84.66.101.**	would be better if i could get 8mb broadband
22 Aug 2005 81.79.112.***	A dependable ISP
18 Aug 2005 84.68.179.***	Service is very poor since they became Wanadoo from Freeserve.
15 Aug 2005 81.79.209.**	I think the ISP works very well, but the way Wanadoo treated me was abysmal. A letter to the M.D. was the only way to get past the lying morons. They promised 1mb then reneged. I won in the end
13 Aug 2005 84.66.105.***	Never let down when connecting,Fast and reliable,A good choice.
11 Aug 2005 84.65.29.***	.
11 Aug 2005 81.76.100.***	no complaints
08 Aug 2005 81.77.77.*	had trouble when setting up linksys router
31 Jul 2005 84.65.2.***	Fine for typical home users, not so good for heavy users.
26 Jul 2005 84.68.179.***	Reliability has improved markedly over past 12 months
21 Jul 2005 81.77.158.***	Can't really fault them
19 Jul 2005 81.76.108.***	would prefer a non metered service
19 Jul 2005 81.79.9.***	Not bad, but they tend to charge for things such as upgrades when others don't.
17 Jul 2005 84.68.122.***	don't inform you when you are near your capping limit, just cut you off they also they don't tell you what has happened they just ask for a speedcheck when you get back online at dial-up speed
15 Jul 2005 62.136.219.***	.
04 Jul 2005 81.76.117.**	System works. Support does not.
02 Jul 2005 81.77.104.***	evenings very slow
27 Jun 2005 80.43.168.**	Terrible connection. Cut off all the time. Service support is slow.
27 Jun 2005 217.135.130.*	Indian customer support, poor speeds.
27 Jun 2005 84.65.3.***	Now that Wanadoo are starting to enforce their download cap, I'm thinking of changing. Their aggresive and threatening phone calls and letters are becoming a nuisence, and with no way of monitoring your broadband usage, how could anyone know if they had gone over their cap?
25 Jun 2005 84.68.212.**	They promised me 1Gb speed but I am only getting 512 Mb,yet when I checked with BT my line supports 1 Gb.
23 Jun 2005 81.78.4.**	if your'e on a shared line and want Broadband forget about wanadoo getting it sorted out. They are crap!
21 Jun 2005 81.79.102.***	good isp no probs at all
17 Jun 2005 .	No complaints at the moment. Never had reason to use support. Speeds are good.
16 Jun 2005 81.77.135.*	Im paying £27.99 for a 512KB connection - BAD!
16 Jun 2005 81.76.18.**	Good connection, the speed it average for me as I have a slow computer. The thing that lets wanadoo down is its support. I've had a probalm and after many many emails they are still unable to fix it for me.
15 Jun 2005 81.79.125.***	Had problems with a damaged micro switch, but replaced when proper channel was notified. Some times fails to connect
13 Jun 2005 84.68.156.***	no problems so far.connection is always fast 500 +
11 Jun 2005 84.66.65.**	Reliable but confusing I have had Broadband from Wanadoo for 6 years but now find that my download speed is 800kbps as opposed to my sons ,who has just taken broadband from Wanadoo gets 1.100kbps for he same costs WHY?
09 Jun 2005 84.66.192.**	Never really had any problem and I have never had reason to call them or contact them
08 Jun 2005 84.69.16.**	I have been with Freeserve/Wanadoo since the start and other than the occasional problem with logging on I am happy with it
14 May 2005 81.76.80.***	I been with wanadoo since broadband became available. The support is poor, you might just get lucky and get one who knows whats he's talking about! They haven't capped my capped service yet so top marks there, and although I don't have one of their wireless boxes (bought my own); my friends say their ok, and rumours they can't be used to home network are untrue
01 May 2005 81.79.76.***	Nearly always good but Have to put password in Router now and again.
30 Apr 2005 84.65.27.*	Been with Freeserve (now Wanadoo) since it started - very reliable service - virtually no problems in 5 years (now on 1MB BB service)
21 Apr 2005 84.64.27.***	never had a problem in all the years i have been with them!very reliable!
22 Mar 2005 81.77.13.*	Speed after upgrade to 1Meg is abysmal: 24% of optimal D/L. Support is willing but unable to help so far. Sorry I bothered to upgrade now!!!
17 Mar 2005 81.76.107.***	Sometimes takes a couple of attempts to logon but then flies!
31 Dec 2004 84.66.223.***	Hardly ever goes down. Good support when you get through! Did have trouble setting up - but sorted no problem.
23 Dec 2004 213.106.75.**	Not a bad ISP, but the support is poor...
30 Nov 2004 84.65.200.***	okay so customer support does let them down somewhat, but the people on the other end are friendly but just cant seem to all pull together. My speed is fast for a 1 meg line so is my upload and i dont think i've ever had a drop in service for te past 2 years ( previously a 512k user)
22 Nov 2004 84.67.76.**	great speed on 1mb service coustomer service very poor no one knows what there talking about i have had a few bad expeirances with them but for the price its good value if i wasn`t in a 12 month contract i would change to someone else but they wouldn`t let me cancel
13 Nov 2004 81.79.150.***	Well what can i say other than i've never had any technical problems from them and my speed is very fast for a 512k connection, but their customer services department does need improving
09 Nov 2004 84.64.34.***	Hopless as far as support is concerned. They give incorrect info. takes them 5 days to reply to e-mails. They even billed me an incorrect ammount.

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